"Extremely horrible customer service. I ordered through their website to collect from Grays Inn, for which I received an e-mail confirming the order and pick-up location. Once I arrived to the place, I was told they had not received my order. I called the phone...number in the e-mail to be told that they only offer collection from their Marylebone branch, despite their website allowing me to choose Grays Inn, and that I had to go all the way to collect it from there. After rejecting walking for another hour, they told me to ask the Grays Inn branch to call them. The staff at Grays Inn did not manage to contact them in minutes although it took me only another minute to do so from my phone and put them in touch through my personal cell phone. When I finally got the order from the Grays Inn branch where I had been waiting for already minutes, the employee told me they were doing me a favor only for this time, as if it was my fault that their website sells services they can't fulfil! Unbelievable! When I thought nothing else could go wrong, I got home to open my package and discover they hadn't added a single sachet of soy sauce. Overall, terrible experience with even worse customer service. Last time I order from them."
