"As for the menu, they had already run out of several options, leaving us with just a single option of salad, which was unacceptable. We had come for a Christmas dinner with friends and were left with no choice but to order sandwiches. The staff was limited, and many were more focused on their phones or chatting than taking orders or serving food. This led to long waits for our orders to be taken, for the food to arrive, and we had no additional table service throughout our visit.
To make matters worse, one person in our group received her sandwich after everyone else had finished eating, despite our orders being placed simultaneously and us following up with the staff multiple times. When her order finally arrived, it was incorrect and missing key ingredients as described on the menu. We were told that the sandwich would be removed from our bill, but when the bill came, it was still there, requiring us to complain again for it to be taken off.
Adding insult to injury, a service charge had been included in our bill. I voiced my discontent and explained that, given our experience, we wouldn't be paying that charge in full, but there was no acknowledgment from the staff. Instead, the waiter just laughed and agreed that he understood why we didn't want to pay it, which felt utterly inappropriate.
As we were leaving, we encountered a particularly unhelpful and rude waitress, who turned out to be the manager. She approached us to offer a complimentary bottle of Prosecco for our next visit, but I doubt that would have ever been honored. It felt more like a pathetic attempt to placate us rather than a genuine offer.
Overall, it was too little, too late. I plan to send a formal complaint to the brewery that owns this pub, as this entire experience was truly embarrassing. I have no intention of returning."
