"We came for a meal before going to a show in Manchester since the restaurant had be recommended by a friend. We arrived in time but it took ten minutes for anyone to acknowledge us stood at the desk, we were then seated but right under a vent so moved to a table across the way because it was too cold. (Everyone in the restaurant was sat in coats) It took 15 minutes until any staff came over to take our drinks order, at this point it was only 5pm so the restaurant wasn’t very busy yet. We ordered the frickles to start then I ordered the vegan burger and my boyfriend ordered the pit tray. It reached 5.30pm and there was still no sign of any food so we asked politely if our food was coming soon, the waitress replied and said she would go and check. The food arrived about 10 minutes later, but all together? When we had ordered starter and main, we weren’t too bothered at this point since we were so hungry and worried about missing our show. The food arrived luke warm and went cold very quick, my vegan burger just came with lettuce and no sauce, not as advertised. The staff also didn’t ask if we would like any sauces or extra drinks to go with our meal. We didn’t finish our food and quickly asked for the bill to see they added on 12.5% service charge making the bill £55, we paid and left disappointed. Overall the staff we nice enough but very unorganised, the food was very average and low quality for the price. We are not the type to usually complain but we couldn’t even finish our meal because it was cold after 5 minutes. I"
