Ebi Katsu
Wagamama

Wagamama

London Designer Outlet, Wembley, London, HA90FD, NW4 3FP, United Kingdom

Ramen • Chicken • Noodles • Japanese


"We have just tried to visit Wagamama in Brent Cross. After standing at the doorway for in excess of 10 minutes without being acknowledged by any passing staff, we politely asked a passing waiter if anyone was seating people. The waiter (Marius) very rudely proceeded to roll his eyes and state “I’m not a host, we have 2 floor staff working, if you don’t want to wait you can go online and complain” we pointed out that his attitude wasn’t great and we were simply asking if anyone was seating people. He shrugged his shoulders and again told us to go online and complain. We asked to speak to the manager. He simply said “she’s busy and is working on the bar” and then walked off ignoring us. One of my companions walked through the restaurant herself to approach the manager. She was met with the same blasé and dismissive tone and couldn’t care less about the way her staff member had just spoken to us and even rolled her eyes at her. This is the same manager who rather than speak to the customers who had been queuing to enter the restaurant, decided to take the time to speak to a gentleman saying he needed a quote for his journalism assignment, thus resulting in Several people leaving in favour of Another venue (where they were actually serving people) After working for Mitchell’s and butler’s hospitality myself for over 15 years, this was probably one of the worst customer service experience I have personally experienced. I understand when venues are short staffed, however, this really is a poor management foresight, it is not an excuse to be rude to potential customers. With the current cost of living crisis, perhaps your manager would do well to remember that eating out is a luxury for people and when someone chooses to spend their money in their venue, they do not deserve to be treated so rudely when simply asking a polite question."

Wagamama

Wagamama

Cabots Circus, Bristol, BS13BX, BS1 3BX, United Kingdom

清真菜 • Japanese • Soft Drinks • Delivery Services


"Never again!! Visited as a group of 4. Asked if we’d been to waga’s before . We all said yes. Was told ‘so you understand the food all comes out at different times’. We did and understood. However, when 3 people order starters and mains and the mains come out before the starters, it didn’t start well. I understand the food coming out in dribs and drabs, but surely the starters should still come out before mains!!? What is the point in having a starters and mains section on the menu!? I didn’t order a starter. I ordered a chicken Katsu curry. 5 minutes after everyone had finished their mains, followed by starters; the server approached me. “What are you missing?” My reply- “a katsu chicken curry”. Server- “Ok, I’ll check with the kitchen now” After checking with the kitchen, she came back over and told me they were very sorry for the delay. The chef was just plating it up. 10 minutes later, it still hadn’t arrived. Another server appeared and took over. The previous server never appeared after. Was told again that the dish was just about to be served, they’re not sure what the problem was but it has been taken off the bill. The curry arrived a few minutes later, 15 mins after everyone else had finished eating their mains……followed by starters. I was appreciative of it being taken off the bill and the servers apology. However, tbh, I probably wouldn’t have eaten or payed for it after it arrived. The chicken was overcooked and cut terribly. Probably half the portion size I have received in previous visits. The sticky rice was dry, and the salad tasted like it should have been thrown away 24 hours previously. Thank goodness we didn’t order dessert. That would have probably arrived before the ramen main course and followed by a dessert of prawn wrapped in seaweed. Nearly £100 later, felt very annoyed. Won’t re-visit"

Wagamama

Wagamama

Brayford Wharf N, Lincoln, Lincoln, LN11YW, LN1 1YX, United Kingdom

Sushi • Asian • Steak • Asiatic


"Date of dining 11.07.23 I’ve been here a couple of times and I have to admit I’m not a fan, I’ve always found the food to be tasteless. However I had an all4one voucher given to me by my employer, we chose to give wagamamas another try as it had been a couple of years since we’d visited in the past. The bill came to just a little over £50, again disappointed with the tasteless food but hey it was a free meal (or so we thought) so it didn’t bother us, it was just nice to get out. Upon paying the bill we were served by the manager who told us quite frankly that the card would not work, that they have loads of problems with them and it’s always happening. She scanned it twice on my request and she was right, it didn’t work. I asked her why she was allowing customers to dine at the restaurant without pre warning about these cards either via their social media platforms or by giving customers the common decency to let us know before we ordered just incase, to save people having the misfortune like myself of going out for what would be believed to be a free meal to then having to pay for it especially if they couldn’t afford it, and her reply was”oh yeah that’s a good idea I never thought of that”. After a couple of minutes of expressing my annoyance her speaking to her manager, I was still told I’d have to pay the balance. So now I’ve come to check the card the next day and it appears I’ve paid not just once with my own money, but twice as they’ve cleared the £50 balance which was on the card. To me, wagamamas are pulling the wool over their customers eyes. This could have easily been avoided."