"Great food, a really loud atmosphere, and lack of service could sum up our dining experience at Wagamama in Canary Wharf. Appreciating Asian food, Wagamama usually delivers and this restaurant is no exception. I had a ramen that was perfect, the kids loved their chicken (perfectly served with minced cucumber, carrots and more , and my fiancé’s gluten intolerance was well taken care of. The food deserves a 4 5, but the experience in all could be better due to the following aspects that lower the score: It’s crowded and loud inside which brings down the experience regarding the atmosphere (and you sit very close to other people which should be taken into consideration if wanting to keep a distance . The service is really low, apart from the assistance with the food allergies. We were hardly noticed during our stay, it took way too long for us to be able to order (which is a problem when travelling with toddlers , the food took time (and on top of that they forgot the kids food , and even when we tried to get attention we didn’t. Twice we had to go to the reception to ask questions (such as: we need an extra plate for the kid as asked for . Unfortunately one of our kids accidentally spilled out juice just after she got it, and with only four napkins available we cleaned up the table and the chair as good as we could. We had to ask for assistance with it twice, and still got no help or more napkins even though she was crying and I desperately tried to clean up both her and the seating area using whatever I had in my pockets. When being served the food we finally got some attention and could at least ask for a new juice (which we got without any hassle . I longed for a dessert but we never got the dessert menu, and after all the waiting time and lack of service we decided to go somewhere else for a dessert instead. It’s easy to pay though which is great! ; Even for us coming from another country we could use the QR code provided and pay online. That at least saved us time when leaving. I can truly recommend Wagamama for the food, and if I was hanging out with my friends it would have been a nice buzzing atmosphere. But with toddlers not to be recommended if in a hurry, it’s late or the kids are too hungry or tired…"
