Ferrero Cheesecake
Rassam's Creamery

Rassam's Creamery

14 Beeley St, Highfield, S2 4LA, Sheffield, United Kingdom

Vegan • Desserts • Ice Cream • Delivery Services


"I placed an order last sunday at the Sheffield London Road Rassams. It said it would be delivered at 7.04pm. At 7.30 I rang the restaurant to ask where the order was at first, they couldn't find the order and after telling me to wait they then to be told me they couldn't tell me how long and they were busy. They were extremely rude, shouting in the background. The order finally came at 8pm, well 2 items came biscoff pancake cookie dough. The cookie dough was cold and the pancakes burnt. I tried to call the restaurant about 10 times, no answer. I rang Darnall Rassams to ask what I could do, I spoke with Aziz, who couldn't have been more helpful. He tried to contact the store but couldn't reach them and apologised profusely. He asked to take my number to get them to call me back as soon as possible. They then called me back via social media whatts app which is completely unacceptable. I spoke to Salen, who was extremely rude, didn't listen to anything I said or let me explain what had happened with the order. He kept talking over me and telling me I had received the order. I explained what was missing and the items that came was burnt and the other one cold. He told me he would send the order again and they are busy so no idea how long it would be. 5 minutes later, the missing items came. The ice cream was water and the rest of the food cold. This had not been freshly made. I have yet again tried to call the restaurant back and the line is now busy. This was nearly a 30 pound order and after ordering from Rassams numerous times I find the customer service absolutely disgusting. Not only was the staff incredibly rude, they quite frankly couldn't have cared less. Salen was talking to someone else whilst trying to speak to me and it sounded like he was laughing whilst I tried to explain what had happened. I would just like to finish this with a thank you to Naziz Darnall restaurant for his help. This was supposed to be a treat for the family which has now turned into chaos as my autistic son will now not eat his ice cream as its more milk!!!!! STILL NO RESPONSE TO MY EMAIL AFTER OVER A WEEK!!!"

Tops Pizza

Tops Pizza

14 Cotham Hill, BS6 6, Bristol, United Kingdom

Pizza • Halal • Lunch • Ice Cream


"Edit 2: As I expected, their offer to help is fake. They have taken my money and not provided the product while pretending to provide customer support. Do not use or trust this business. Edit: Please do not take the response from the owner as a useful resolution. They post these responses to look good, but have made no effort whatsoever to resolve this situation. They still refuse to refund me for a product which I paid for and was not delivered. Pizza was advertised as taking 25 minutes for delivery however the order took 90 minutes. I had to call the store multiple times to get them to actually deliver the order. When it finally arrived one of the pizzas was not what I ordered. The store have refused to provide a refund and have just offered a 'free pizza ' on my next order which is not even free as I would have to pay for delivery again. I also do not see how being forced to shop at this store again is compensation. They failed to deliver the correct product in the advertised time. I am entitled to a refund according to the Consumer Rights Act as this store took payment for a product that was not provided. If you order from this Domino 's expect to be charged full price, regardless of what product is actually delivered or when it shows up. Do not be fooled into thinking they have good service because the reply to reviews here. This is just an attempt to look good in reality they will refuse to offer compensation outside of the publicly view able reviews."