Fever Tree
The Bobbin

The Bobbin

The Bobbin 1-3 Lillieshall Road London, SW4 0LN, Clapham, United Kingdom

Pubs • Beer • Wine • Steak


"I’ve been coming to this place for years having grown up in the area but I was hugely disappointed by my recent experience. We were a party of five family members meeting for a pre Christmas get together including my elderly parents (both in their mid/late 80s). We were told that our booking was for two hours yet we were seated 25 mins late, despite arriving on time, and then harassed to leave at the initial booking end time without any consideration to the fact that we were seated late. When we’d been sat for a few minutes the waiter came over and said that she’d need to take our order as the kitchen was closing soon. We ordered some extra drinks, when they arrived two of the three drinks were wrong. A Diet Coke instead of a Coke Zero, some random beer instead of a cider. My brother swapped his out at the bar but I just made do. There was no vegetarian/vegan main on the menu. I’ve been in pubs on the Outer Hebrides with a better vegetarian offer. This is Clapham. The waiter did acknowledge that it wasn’t good enough and initially pointed me towards the three cold veg/vegan starters but then said they could ask the chef if they could do me ‘something’. That ‘something’ turned out to be pasta and vegetables or risotto with broccoli etc. I opted for the risotto. What arrived was a very sad, grey, watery risotto with a few pieces of mushroom. We weren’t offered the dessert menu presumably because the kitchen had closed sometime previously. The pub was exceptionally busy and I could see the staff were doing their best in trying circumstances and were all very pleasant but why did the pub take our booking in the first instance? It seemed like a situation of trying to cram in as many bookings as possible in the lead up to Christmas to make as much money as possible without any consideration of the customer’s experience. This isn’t a cheap pub and what we had was a third rate experience instead of the joyful Christmas get together that we were all hoping for. There are plenty of other places to eat in Clapham and in future I will be doing just that."

YUMN Brasserie

YUMN Brasserie

69-71 South End Croydon, Greater London CR0 1BF, United Kingdom

Steak • Kebab • European • Brasseries


"I have been a frequent customer at Yumn Brasserie for many years one year actually getting food poisoning from this restaurant due to the chicken which was not cooked properly. However as the manager has been very nice I have always come back due to myself being a Croydon local I enjoy helping out local business. On recent occasion as you can see from the photos I booked today for 2:15pm. I was running late made several calls and went on the chat to let them know I was running late and if there was a grace period. I ended up getting to the restaurant 10 mins late in the end. Once I got there I was greeted by a woman and gentleman. The woman said you must leave we are closing. I stated look at my booking the man tried to look on the system as again the woman tried to usher us out the restaurant. As I have worked in customer service I said to them hey let’s just come to the agreement there could have been something wrong with bookings on your side and let me re-book to celebrate the new year in with my family. She said I am not too sure the gentleman looked at the bookings and said we can squeeze you in. Then the manager walked in I explained the situation and the bad customer service and he said well do you want the booking then? I thought personally this was very bad customer service as the manager knows we are locals and we come to this restaurant every year to support their business. He could have made things right by offering us a complimentary drink or discount on our food. Unfortunately, I will not be dining here again. And Yumn Beasserie has lost me as a customer due to the level of service."