"For some reason we received no service, wait staff just ignored our location, and we had to wait extremely long to order, be served, and pay. It was over an hour after ordering that we received our starter. In addition, the ordinary menu was replaced by an expensive and unnecessary, enforced set menu, with no notice of this when we booked. On that set menu was a dessert, which were told after we had ordered and eaten the first two courses, would cost extra. The menu didn't list a separate price for the dessert at all and heavily implied was part of the package."