Fish Cakes
Urban Meadow Cafe & Bar

Urban Meadow Cafe & Bar

150 Bayswater Road London, W2 4RT, United Kingdom

Bars • Cafés • Steak • Pasta


"My daughter took me for brunch on a voucher offer. First issue brunch doesn 't exist despite it saying so on the confirmation email. So we ended up having lunch. The actual food was ok. Everything else was not. The waiting staff appear to have no idea what to do, ie wait on tables. Their English is limited it took a while to ascertain that brunch wasn 't available as words such as crossiant were not understood. Ditto balsamic . The first course and the prosecco were successfully delivered and enjoyed. Our plates were not taken away until the next course arrived. My daughter had the wrong meal, it was salmon but with all the wrong accompanyments (they had given her a similar meal from another menu available to non voucher customers but not what my daughter ordered or wanted). So they left my lunch, plus the salmon and took the accompanyments away. I had just finished mine when they returned with the correct part of the meal to go with her now cold salmon. No one ever apologised or asked how our meal was. All around us we could hear sorry . Sorry that you have to leave because your drinks didn 't arrive, sorry we have given you the wrong food, sorry that you have had to sit with someone 's stinky asktray on your table. We flagged someone down to order dessert. Again plates not cleared until dessert arrived. The actual food was ok, hence two stars rather than one, but everything else was simply awful. When I asked to speak to the manager I was told they were out the back and could they help? I explained that I wanted to discuss the poor service and they just said haha sorry .... Over the road in Kensington Gardens there is a little cafe selling wraps and waffles that is where we will go next time. In a prime London spot under the Hilton banner there is no excuse for hiring untrained staff with no idea about how to work as a team and simply not caring about your customers."