"This was a family outing with my 2 daughters 4 grandchildren, table booked for 12.30 pm with tickets booked for Windsor Castle time was important to us. We had 2 offers with us 40% off mains or free kids meal with every adult meal, it depended whether my eldest grandson had a childs meal or a main as to which one was used. We decided on the free childs meal with every main as he had a childs meal. All went well until we were waiting to order desserts, I had to get up and ask to order desserts, after two reminders the desserts finally turned up after about 35 mins, although we were missing one Eton Mess and one childs ice cream. My Eton Mess, the first 1 to arrive, was quite 'runny soft ' I could have complained but I was beginning to loose the plot. 2 of my grandsons didn 't have the childs drink, 1 had tap water, free and 1 had cola,chargable.The fun really started when I asked for the bill, as well as being charged for 4 childs meals we had 4 extra charges, 2 childs starters £2.50 each and 2 childs ice creams £1.50 each, an extra £8.00 when I queried it I was told 'but you have 3 x £6.95 deducted, this was the offer!!!! and the 4 childs meals were included in the bill. After some heated conversation the bill was returned to me but still £4.00 too much, 1 child starter £2.50 1 child ice cream £1.50. Your member of staff Bertrand was quite adamant it was correct, at this stage I asked for a calculator and we added up the bill manually and guess who was right, ME!!!!!! So I paid and we left. With the wait for desserts and the confrontation over bill we finally left at 2.45 pm in my opinion probably an hour wasted which we could have spent in the castle which was the main reason for our trip that day. What I find really annoying is that with many overseas visitors how many others are being 'RIPPED OFF '? We eat regularly in your Reading Henley restaurants and will continue to do so BUT WILL DEFINITELY NOT BE RETURNING TO WINDSOR. Pizza Express next time."
