Freshly Prepared Soup Of The Day
Galu Grill

Galu Grill

30 Norkway Surrey Banstead, Surrey SM7 1PB, United Kingdom

Pizza • Cafés • Seafood • Fast Food


"I visited my elderly Mum today, she suggested going to the Derby Arms for a roast dinner as she'd eaten there recently with my sister. However they were fully booked, so I looked online and found Galu. The reviews were great and my Mum has only ever heard good things from friends and neighbours. So I called and booked for 12:45 Sunday 21st Jan 2024. We were both pleasantly surprised to see roast dinners on the menu ... Mum order lamb and I ordered beef part of their set menu. When the dinners arrived, you could see straight away that the lamb was Very Fatty (not even crispy) when my my tried eating it, it was both tough and chewy! As for the beef, this was cooked ok and edible, although I asked for the beef to be medium, but it was more well done. The waiter came over to ask if the meal was ok, I highlighted how the lamb was... the manager then came over and offered my Mum a slice of beef to compensate, bearing in mind she ordered lamb. Mum subsequently found that some of her roast potatoes were hard inside! I finished my meal, but could see Mum really didn't enjoy hers leaving a substantial amount on her plate, and having tried her lamb it really was inedible! We were then offered a full list of desserts rather than the set menu, having chocolate brownie and creme brûlée (both were gorgeous) When the bill arrived, I was hoping they would have somehow made amends, but alas no ... as Mum doesn't like to cause a fuss and it was her treat, I decided not to say anything, although the staff manager could tell we weren't happy. Having come from East Sussex for the day and regularly have great Sunday roasts in local pubs, I was hoping for something special in this restaurant, but sadly that wasn't the case. In fact it's probably one of the worst roast dinners I've had in a long time. I very much doubt we'll return ..."

The Crown Inn Cookham

The Crown Inn Cookham

The Moor Cookham, Berkshire SL6 9SB, SL6 9SE, Maidenhead, United Kingdom

Steak • Pizza • Seafood • British


"Food was delicious, great place to sit outside in the sun. Sadly, the waiting/bar staff and managers were awful. I rung ahead on a Sunday to see if they had availability for 3 for late lunch, they wouldn’t tell me yes or no, we went to see if we could be seated in the bar/outside anyway. Again the waitress didn’t give us a clear answer, barely acknowledged us, even though over half the tables were unoccupied. We went to the bar to order our food, once ordered we realised they had charged us about £2 extra per burger.. on returning to the bar to query I was told it was a discretionary service charge, which is automatically put on. I think this is outrageous considering we sat ourselves, got our own drinks, ordered our own food, and had to get our own cutlery and condiments. I have worked in pubs for years and have NEVER done this or experienced this. One of the first things we saw when we walked in were staff sitting on a high table at the front of the pub cleaning cutlery, in full view of everyone. Obviously there was some controversy over them doing so between two managers as one manager in front of myself and many others at the bar made it clear she was fine with them sitting there and the other manager wasn’t (which he was right to think). Staff hovering around, not acknowledging customers standing at the bar, not cleaning tables, barely even communicating when asked a question by a customer. I did not see one staff member smile. This pub has so much potential, it’s such a shame. One female manager in particular was incredibly unfriendly and unapproachable. Not what you expect in a such a lovely area. Price per person: £20–30"