Fried Dumplings Fried Dumplings

Golden fried dumplings, crispy outside, filled with savory delights inside, served with a tangy dipping sauce.

Nakira Grill

Nakira Grill

74 John Bright Street, Birmingham, United Kingdom

Grill • Drinks • African • Italian


"Customer service was bad. The online menu was different from what was presented to us. Our first waitress said that she could make an application to the cook to only be told by a new waitress who accepted our order that this would not be possible. It seems that different team members have different messages to customers. It would have been polite to appreciate the first suggestion and first consult with the kitchen, or from the start to make clear that the online menu was from the date and not to consider an option. We then asked for this new waitress ' council what to order instead. When serving our dishes, it was clearly not what she had described, but she did not recognize it. We called her back and then she admitted that she had the plate description wrong. We had waited for 45 minutes, so we decided to eat it. This also related to our cocktail order as she explained that it came in two flavors, just to say later than the drinks she had that also mixed. I suggest that the staff does not accept orders unless they are sufficiently informed and trained. I would also suggest being open to customers when mistakes happen so that they can change their order if necessary. Keep going. The dumplings were not available. This was only said to us when we presented with an alternative supplement and assured that this was the same price. I would have expected the customers to be informed and the choice would be given if they still have it, let alone pay for it. Finally, we asked for our remains to be packed away to go home. After waiting for 30mins, a waiter admitted that they have no boxes but they would be able to get some of 'nearly door'. We were then informed that our food was actually thrown away. I would suggest that someone is carrying out an inventory check on objects and a clear communication between serving and kitchen staff. It was a Saturday evening and there were two big parties that did not make suitable for a very loud environment for a date night."

Bulgogi

Bulgogi

54 Chertsey Road, Woking I-GU21 5BG, United Kingdom

Cafés • Mexican • Seafood • Fast Food


"I came in for dinner after calling the restaurant to make a reservation and to ask if they have vegan vegetarian options on the menu. I was told there was. We were enjoying our dinner until I found pork inside my kimchi stew. On ordering the stew there is ‘NO PORK’ option on the order form, which I ticked. We informed the waitress who came back and apologised for the mistake which was made by the chef in the kitchen. Apparently the waitress wrote NO PORK on the order but the chef missed this. We don’t eat pork as it is forbidden in our religion so it was very upsetting for us. The waitress offered to make the dish again without the pork this time, but we refused and wanted to pay and leave as we were really upset. When the bill came they omitted that one dish but gave no discount and added the 10% service charge on the bill! We asked to speak to the manger but was told she couldn’t come out as she doesn’t speak English. The gentleman who came out instead laughed and said the kimchi soup has no flavour it without the pork! The lack of remorse and understanding or basic care of rectifying the situation even though they could See how distressed we were was appalling. After we complained to the staff and complained about them adding service charge to the bill they reluctantly omitted the service charge off the bill. I will never recommend this place for anyone vegan vegetarian or with any allergies or food intolerances be it religious of other to come here."