Full Rack Of Ribs Full Rack Of Ribs
The Bell Barge

The Bell Barge

Brownsover Road, CV21 1HL, Rugby, United Kingdom

Kebab • Pizza • Seafood • British


"We went to the Bell and Barge for lunch today .We used to like Harvester restaurants but following a disastrous breakfast there some time ago, Harvester ignored my letter , we have been avoiding Harvester.Today we decided to give them another chance it the experience was below standard and the management need a tightener.!On arrival we discovered the car park area to be litter strewn and untidy. It 's not been like this before with abandoned ceramic coffee mug, sweet wrappers and empty pop bottles. A 5 minute litter pick? The time was 11-50 and we were directed to a seat. We always have a dish called Simply Chicken but this has gone from the menu now but there is a similar more costly dish that we both ordered.Simply Chicken used to include a baked potato but the new dish didn 't.We had to order the baked potato as an extra but the waitress explained that due to a miscommunication in the kitchen , no one had put the potatoes on and they would be an hour.I expressed my disappointment and the waitress explained that the garlic mash was very nice. She explained that the salad bar wasn 't ready yet.We ordered bitter shandy which soon arrived and we waited for the salad bar to receive its bread rolls and serving spoons. Seemed a bit slack as they open st 11-30?The bitter shandy tasted like a soft sweet drink and it looked cloudy and unappetising.The salad bar proved better than we remembered .The service of our main was quick and efficient.When the bill came it included £6 for one and a half pints of bitter shandy.I explained about the drink being awful and advised the waitress to see her manager about the bill. She took the drinks away and came back explaining they said the bitter was off last night , but no one told anyone I remarked that it usually meant that they needed to clean out their pipes. The deducted the £6 from the bill.The restaurant opens ar 8-00 for breakfast .The toilets were disgusting with litter , spent toilet paper etc strewn around.The toilet bowls were dirty and the place needed a good blitzing.The waitress was friendly , caring and polite .The manager needs to run a tighter ship!!I will not write again to Harvester as they lack the customer care or manners to reply.Shall we use Harvester again ? Would you?"

Harvester Cardinal Park

Harvester Cardinal Park

27 Grafton Way, IP1 1AX, Ipswich, United Kingdom

Full • Steak • Lunch • Brunch


"I have to say that the service we received from one of your staff members, Sam, was exceptional and far beyond the level of attentiveness, grace and skill I have come to know and expect at a Harvester or similar. We arrived early for our table booking and Sam offered us both the lunch and dinner menu explaining that the lunch menu would end soon but we could still place an order before 5pm. This in itself is honest, thoughtful and shows a willingness to make an effort to act with integrity. Sam's timings to approach our table, clear away, etc, was spot on. He was very polite, friendly and graceful. Even the way he placed the menus neatly on the table at a right angle to the table edge and the neatness of placing our dessert cutlery didn't go un noticed. These are the little details that others could learn from Sam. I can also genuinely say it is the first time in a Harvester that food has been delivered to our table and laid in front of the person who ordered it without us being asked whose dish is whose. It can be frustrating to be asked this when you've only just ordered it with the same member of staff who has brought the food to the table. It is this attention to detail that goes a long way it makes the customer feel valued and acknowledged. As I had to note his name badge so to contact Harvester, I also noted he was smart in his appearance and that any conversation we overheard between Sam and other staff members was work related, which is so refreshing in this day and age. He sets a fine example of high quality attentive customer service, which is hard to find. Had I owned a restaurant myself or in fact any business that was customer facing in Ipswich, I would have approached Sam and offered him a position right under your noses. I hope he is in a managerial position and if he isn't then he needs to be because staff like Sam in restaurants such as Harvester are gold dust. He's selling himself short working at Harvester if he isn't being recognised for what he brings! Please do pass on my compliments to Sam and share it amongst the team. Excellent work should always be recognised!"