Gnocchi Sorrentina Gnocchi Sorrentina
Fumo

Fumo

1 Waterloo Street, B2 5PG, Birmingham, United Kingdom

Wine • Pizza • Pasta • Steak


"I have been visiting fumo for 10 years, as a family and with friends we have always enjoyed it. Last night I had a terrible and upsetting experience. To start with we had to navigate through the terrible city Christmas traffic so we called to say we would be late, we were told no problem. Upon arrival we had to wait in a long queue to be seated which added more time only to then be told our table had been given away to a walk in. We were then found a table in the bar and told we could have it for one hour. No one offered to take our coats as they usually do, they started taking our plates away before we had finished eating and not once asked if everything was ok. We spent over £200 and this is how we were treated! In addition to this the noise was ridiculous and the toilets absolutely disgusting! We refused to pay the service charge and the bill was snatched out of my friends hand by the manager with long black hair and a beard (not sure of his name). He then out of spite charged an extra £200 to my friends card which she will not get back in to her account for 5 days. He stomped off when we said this needed to be resolved. We then asked to speak to the main manager, this person also spoke down to us, would not listen to our concerns and kept talking over us. At this point the other manager walked past and swore at us! We felt intimidated as a group of women and I have been left feeling upset by the whole experience. This was once a classy establishment and one of the nicest restaurants in town, I don’t know what has happened but I have read other negative reviews about the restaurant and this particular person so clearly there has been a change of managers.. the service has always been 5 star but things have rapidly gone downhill here. After enjoyed fumo for many years, I will not be returning."

Novapizza Vegan Kitchen

Novapizza Vegan Kitchen

42 Howe StreetEH3 6TH, Edinburgh, United Kingdom

Pizza • Pasta • Italian • Vegetarian


"Was visiting Edinburgh with my family for the weekend having travelled to Scotland from the states. Thought I booked in for dinner on the Sunday but turns out I booked for the Saturday my mistake. However, when I phoned them up (having received a missed call from the restaurant) and realized the error, they were completely apathetic. I explained the situation and requested a cancellation for Saturday and a table for Sunday. I was told they didn 't have any availability for Sunday and that I was too late they had already charged me £20 per person for my Saturday booking (that 's £60 for the three of us). I asked if that could be cancelled and they said there was nothing they could do. In no way did they attempt to accommodate my family for us to actually be able to eat there. I understand a cover charge for last minute bookings and in my experience this is maybe £5 per head or £10 if the booking is for parties of 6 or more. This restaurant had full availability when I went to book (one of the reasons why I didn 't realize I had gotten my days wrong) More importantly THERE WERE NO TERMS/CONDITIONS DETAILING I WOULD BE CHARGED when I went through the booking process. I never checked a box in fact I unchecked the marketing promotion boxes. It wasn 't until I went back and looked at my confirmation email which you receive AFTER you make the booking that I saw this: CREDIT CARD POLICY This restaurant requires a credit card to secure this booking. All credit card information will be processed securely. No shows or cancellations less than 1 day in advance will be subject to a charge of £20 per person. Changes to guest count made less than 1 day in advance will be subject to a charge of £20 per person. This is ONLY detailed on the confirmation emails for bookings made same day NOT for bookings made in advance, but they still charge you if you cancel within a day of the booking regardless. So even if I had noticed my mistake immediately after booking, I STILL WOULD HAVE BEEN CHARGED even though I they don 't make you aware of the charge until after it 's too late."