Phone: +441383721194
Address: 8-12 High Streer, KY12 7AR, Fife, United Kingdom
City: Fife
Menu Dishes: 35
Reviews: 5734
Website: http://restaurantcarlucci.org.uk/
"Originally intended to have a full meal however this didn't go to plan. Service was a bit slow to start with but it was fairly busy and the waiting staff were polite and apologised for the initial delay so we were okay with this. Starters came out fine and we enjoyed the food however around 45 minutes passed and no one had been near us so we had to ask about our mains which were not ready yet. Unfortunately we had plans so needed to leave before we got the mains so paid up for what we had. Overall, we were in the restaurant for well over an hour and a half so really disappointed. The waitress was clearly embarrassed however we made it clear to her there was nothing wrong with her service but clearly an issue in the kitchen. It would have been great if this was communicated to us however it seemed they were prioritising food for delivery as we saw loads coming out the kitchen to get delivered while service all around us was clearly very slow. It might have been appropriate to pause online orders so they could catch up with serving people in the restaurant however there didn't seem to be anyone managing things. It's somewhere we'd hoped to visit again however I don't think I'd want to risk it."
All prices are estimates on menu.