Grilled Asparagus
Butlers at The Chesterfield

Butlers at The Chesterfield

The Chesterfield Mayfair Hotel 35 Charles Street London, W1J 5EB, United Kingdom

Tea • Hotels • British • European


"Supposedly Butlers restaurant in the Chesterfield Hotel is known as a fine dining restaurant but in actuality it is a huge, mismanaged disappointment in almost every respect. One is at first we were shocked to see one half of the nicely appointed dining room permanently closed and out of service. We now understand after experiencing the Butlers food and service, it is apparent the regularly dining public is staying away. Why? Well to just name a few of the startling inferior aspects of the Butlers..... First let me assure the reader our traveling family was expecting a well prepared and well served expensive meal which was our goal. A goal we had no problem in fulfilling elsewhere in renowned London restaurants. Caesar salads were served with zero dressing with no attempt to reconcile this lack despite bringing it to the attention of the otherwise friendly but poorly trained staff. Most of our party of eight ordered salads but half of them came 15-20 minutes after the others were delivered. Some main dishes were barely warm and the sauce for some seemed to be nothing but plain unadulterated bouillon or Vegemite. and the accompanying potato mash was totally unheated. Plus after pointing this out and waiting 15 minutes for a warm mash, they served lukewarm mash again. One of our party wanted tequila on the rocks in a salt rimmed glass. The maîtresse de was dumbfounded and said just use the sale on the table which is impossible to do in a filled glass. There is much more lacking at Butlers, but suffice it to say avoid Butlers like the plague. I take no joy in reporting this and merely wished for an upscale and happily memorable dinner."