"I eat out very regularly, and I have to say that todays experience in Pizza Express Victoria Sq was absolutely terrible! It was my first time trying Pizza Express (like I told the lady wearing a green shirt, who I assume was a manager on duty) and it will most definitely be my last! My sons my niece were also adamant that they wouldn’t be back either. How disappointing. Firstly we sat for a lifetime watching staff walk past us while we waited for our order to be taken. Then the drinks we asked for were not brought. Then one pizza arrived on its own, they forgot our starters, and said kid had the pizza eaten by the time everyone else’s arrived in dribs and drabs. We were one pizza short and we had to go ask for that and our starters, which took donkeys to be sorted too) they are called starters for a reason! Staff were standing about talking to each-other and not really keeping an eye on tables or customers. Then there seems to be no notion of what anyon needs to be doing and what plates are delivered to tables one at a time! So strange. And long waits between each. That’s not how anyone wants to eat when out with family.. Then they forgot to bring the deserts, and by that stage I had had enough. I asked for them to be taken off my bill. Girl came to the table and not even an apology after I communicated to a staff member (quite nicely) that I thought our experience had been really awful. Plenty of empty tables too, so not to say that they were at capacity, plus they had plenty of staff on. The pizza I got was rotten too, and all watery on the top. Only ate it because I was absolutely starving after the wait. I just can’t believe how awful the service was. Won’t ever be back."
