"Absolutely awful... we tried ordering through Deliveroo earlier today at 12:20pm and after no update on the order for 40 minutes, we called the restaurant to ask whether they got the order, to which they told us that the driver had just left to deliver our food. After nothing for 20 minutes (restaurant is 10 mins away, max), we called again only to be told they had never received our order. We ordered again at 1:30pm, from Just Eat this time, and waited until 2:35pm, no food. We called the restaurant again, to which we were hung up on, and when we called again at 2:50pm they told us that the driver had just left and would be 10 minutes. we waited another 25 minutes before the driver arrived, and when we checked the food, nothing was labelled (we ordered 5 wraps, so we had no idea whose was whose) and we were missing a bag of fries. Not to mention, after waiting for over an hour for the second order it was ice cold. In total we spent almost 3 hours to eat lunch, and were extremely disappointed."
