"I have been a loyal customer of Ben's for many years in Asia (Seoul and Bangkok) and typically visit the Covent Garden shop to buy my cookies. However, my recent experience at the shop was disappointing. The staff, especially the manager, seemed unfriendly and unprepared. When I arrived at 10:05am (the shop is supposed to open at 10am), I expected all the cookies to be ready, but some variants were missing. When I inquired about how long it would take, the manager responded with excuses like "we just opened the store." In my opinion, every good baker should wake up early to ensure everything is ready for customers, but it seems that Ben's staff do not adhere to this practice. Overall, it was a disappointing experience."
