Margherita Arancini
Slug Lettuce Manchester Piccadilly

Slug Lettuce Manchester Piccadilly

Westminster House 11 Portland Street, Manchester I-M1 3HU, United Kingdom

Pub • Drinks • European • Breakfast


"Then, a man named Dan approached us and rudely placed a 'reserved' sign on our table, saying, "We need this table at 4 PM." When I pointed out we had about 50 minutes left, he responded in a rather condescending manner. I assured him that if we had our food by then, it wouldn't be a problem since we planned to eat and leave, not stay for drinks. Meanwhile, I noticed that a similarly sized table next to us was reserved for 3:30 PM and decorated with Pride accessories. At 3:45 PM, a female waitress approached our table and insisted that we needed to leave. I explained that we had ordered food that hadn’t arrived yet and were still enjoying our drinks. Dan returned, still with an unpleasant attitude, and reiterated that they needed our table due to a booking. I informed him that we were not leaving because we were still waiting for our food. He continued to be rude, asking me what he was supposed to do about the booking. I pointed out that we had already ordered food and that it wasn't our fault if they hadn’t managed their reservations properly; you can’t just slap a reserved sign on a table and expect us to leave. He then told me, "I'll refund your food order," which was completely unacceptable. The entire exchange was uncomfortable, with my daughter witnessing the rude behavior and false statements from Dan, such as him claiming that "upstairs is for bookings only," which was simply not true. I suggested that they could seat the reservation at the table next to us that was still unoccupied, even though it was past the booking time. After walking away, he soon returned to request the reservation card, which I passed to him. He then replaced the reservation card at the next table with our 4 PM booking card. It was that simple. This whole altercation was unnecessary and really put a damper on what was meant to be a celebratory day for me and my daughter. I genuinely believe that Dan needs additional training on handling reservations and understanding that paying customers have the right to occupy a table until their food has been served. We shouldn't have to endure such a hostile experience."

Earl Of Camden

Earl Of Camden

55 Parkway, NW1 7PN, Camden, United Kingdom

Cafés • Seafood • European • Vegetarian


"AVOID AT ALL COSTS!! Staff are rude and food no good for how much it cost. When receiving my food it came cold and small portion for £16. Small tiny piece of chicken smothered in sauce which was cold. Onion rings were nice. Ordered Mac n cheese as a side which was watery and disgusting! (My daughter wouldn’t even eat it and she loves mac cheese) Looked like the food has come from a microwave meal and just heated up. When speaking to the girl behind the bar saying that the chicken is cold on both meals she was rude and said ‘it can’t be it’s just come from the kitchen’ it was cold. When asking for a refund I was told that they can heat it back up or make another one which I didn’t want I just asked for a refund instead. I showed her the food and put my finger in the chicken to show it’s cold the girl said now she won’t take it back for a refund as I’ve put my finger in it. I’m sorry but I paid for the meal I will put my finger in it if I want to. Then she started saying again she will heat it up. I said no thanks I will have a refund instead please. I told her I’m the customer if I’m saying the food is cold and I don’t want it re heated up and I would like a refund that should be done instead of trying to tell me that she will heat it back up and that I’m lieing to say the food is cold. Was greeted by another worker that asked what the problem was I told her that the 2 main meals are both cold and I would like a refund please and she sorted it out straight away apologising for the other lady’s attitude. I’ve never been to Camden before and I certainly won’t be retuning here again. Bad customer service and rude staff and overpriced micro meals!! Disgusting."