Classic Italian pizza with tomato sauce, fresh mozzarella, basil, and a drizzle of olive oil on a crispy crust.
Pizza • Pasta • Steak • Italian
"First time visiting Frankie and Benny's with a friend. We were politely welcomed to a seat and asked if we would like anything to drink before the waitress left. We asked for some time to decide what we wanted to order. The waitress returned promptly after serving customers who were ready to order. This was reasonable time for us. We then ordered drinks and two courses each. A starter and a main. The drinks were brought over in good time for us to settle and have a chat. The starters arrived not long after. My friend ordered a garlic bread pizza which he described as greasy but tasty. I decided to have the mozzarella dippers which tasted bland, even with the sauce. A couple of them were overcooked. For our mains we ordered a vegan burger with sweet potato fries and a plain 6oz burger with fries. The vegan burger was very tasty, however the sweet potato fries were slightly overcooked but still rather nice. The plain 6oz burger arrived : not plain. It had to be sent back and corrected. However my friend was pleased with it once it came back. We were rather full afterwards and decided to pass on trying a dessert. We asked for the tab and it came back to us at an incorrect amount. We soon realised they charged for a jug of the cocktail I ordered instead of a glass and 2 servings of coke. We brought this up to the waitress and she fixed the issue with the cocktail but informed us that because we ordered the coke from the main menu, instead of the side menu (even though they are the same price) that the refills would not be free. 7/10 food. 6/10 service. Wouldn't be somewhere I'd go back in a hurry as there are far superior eateries for similar prices."
"Not a fan. The food here is bland and unimaginative. We used to eat here while waiting for films to start. Never really liked it, but they used to have a bacon and avocado salad that was ok. That's gone now. The atmosphere is loud and chaotic, they play this horrible song whenever it's someone's birthday. This wouldn't be that bad except everyone brings their kids there for birthdays, so the song blares out every half an hour or so. It's mind numbing. They appear to be aiming for Italian American themed food, but are falling desperately short. Maybe had Chef Boyardee opened a chain restaurant, this is what it would be. In short, if you like the food at Chuck E Cheese, but are put off by animatronics, this place is for you."
Fish • Pizza • Cakes • Italian
"I am a frequent visitor to Frankie and Benny's in Newcastle, going to this branch a little less frequently than the brnach at the Gate, which is in a far better location near the cinema. This branch feels a little smaller and less private inside, with big glass windows overlooking a busy street.This restaurant chain is classically Italian in flavour, playing non stop easy listening style songs, lots of Sinatra too, as you eat. the decor is done very well, with murals depicting the history of the restaurant's owners.The menu is typical Italian with a personal edge, dishes like Mama's cheese bake' and New York cheesecake' spring to mind. It is done in an attempt to transport you into a different time and place. The food is always tasty and wholesome. Pizzas have a fresh vegetable base, no fake cheese or pizza sauce here. Dishes are always well cooked and done to personal specification.This branch always provides less in portion to the one at the Gate, for some reason, but this is my only complaint. The staff here are friendly, student hip-hop types who are quick to serve, happy and talkative. Great menu for kids and adults alike. Prices are reasonable but a little higher than similar pizza outlets, but worth it for the environment you eat in."
Pizza • Pasta • Steak • American
"The prices at this restaurant are on the higher side, but I had a discount voucher. Honestly, I would be happy to pay full price to dine here, although it would have to be a special occasion rather than a regular outing. My burger was fantastic, and the children's meal was equally delicious, with a wide variety of options for kids—definitely the most extensive selection I've seen, including vegan pizza, which is rarely available for children. It was quite busy, and at times the service felt a bit slow, but it wasn't off-putting. The server appeared somewhat serious at first, but was actually very friendly and accommodating, and the bartender whipped up some amazing gin cocktails. Overall, the dishes were beautiful, with plenty of choices for both adults and kids, great drinks, and attentive staff. It's definitely worth a visit! Just be prepared for a bit of noise, as the acoustics in the building could use some improvement."
Brunch • Italian • American • Breakfast
"Despite reserving a table for four two days ahead of time, we were informed upon arrival that we would have to wait 20 to 30 minutes for our table. I waited for 25 minutes with my elderly mother and three-year-old daughter, but the table was still unavailable. Other patrons mentioned they had been waiting for 45 minutes. Eventually, we decided to go next door to Friendly Phil's, where we were seated within five minutes in a much nicer and better-organized environment. Overall, our experience at Frankie and Benny's was terrible; it was clear they had overbooked and the staff couldn’t manage the situation. I won’t be returning."
Fish • Pizza • Pasta • Steak
"Myself and my partner ate at Frankies in Cramlington last week. From when we got there to when we left we were looked after by a young lady called Lauren. She showed us to our seats which were right in the window and asked if...we would like drinks straight away or she could come back which was nice. After looking at the menu for a few minutes Lauren came to take our order and all questions we had were answered very well. When the food arrived it was served nice and tasted great. After we had finished our food our plates were taken away and we were asked if everything was ok with our meals. We particularly liked this as I don’t like to be bothered during my meal. If it wasn’t nice, then we would inform staff. Lauren returned to our table to ask if we wanted anything more. We paid the bill and left a bigger tip than usual because of the great service."
Pasta • Pizza • Steak • Italian
"I was disappointed that I had made a reservation online and received confirmation, but when we arrived at the restaurant, they could not find any record of it. However, they managed to find a table for us and the service was good. However, when our server was bringing us the bill, he was interrupted by someone who I believe was the manager. Despite explaining that he was busy, he was made to clean another table while the manager waited to set it. As a result, we had to wait longer to receive our bill. When our server finally brought it to us, he was embarrassed and apologized, asking if the manager was right to make him deal with the vacant table before bringing our bill. We expressed that we felt the manager was in the wrong. This was disappointing and it overshadowed our dining experience.incerely, Ian Williams"
Cafés • Pizza • Asiatic • Fast Food
"I like Frankie and Benny's and have eaten their many times but this was not one of the best. firstly your website said it was fully booked and I only got a table on open table, when we got to the restaurant it was empty, but my main complaint was that my clazone pizza was not cooked properly, the cheese which made up the bulk of the filling was not melted, in fact it still looked like grated cheese. Not once was I asked how the meal was which you normally ask so many times that is gets boring however on this occasion I actually wanted to say something. luckily as cheese and all the meats could be eaten cold there was no problem eating an under cooked clazone pizza"
Kebab • Cafés • Pizza • Mexican
"We hosted my daughter's 5th birthday party here over the weekend, and it was a pizza-themed event. It couldn't have gone better! The organization and planning were excellent, and the service was outstanding with great attention to our group. A huge thank you to Anne May for making it all happen. The children had a wonderful time, and I would certainly recommend this place!"
Pizza • Steak • Pasta • Seafood
"The food at this restaurant is very simple and basic. It's not something I would recommend sharing with friends. The restaurant could definitely improve by using higher quality ingredients and incorporating more flavors."
Cafés • Pizza • Kebab • Seafood
"I really enjoy this quaint and charming old-fashioned restaurant. The food is always delicious and the staff is very helpful, although sometimes a bit slow. It is worth the wait, especially for their fantastic breakfast special once a week."
Cafés • Pizza • Kebab • Mexican
"This was a terrible experience! The service was extremely slow, with not enough staff on hand. My son's chips were lukewarm. I understand that families use this restaurant for parties, but it's not acceptable for children to be unruly and annoy other customers and staff. I will not be coming back anytime soon."
Kebab • Cafés • Mexican • Asiatic
Pizza • Kebab • Cafés • Mexican
"As they say, "once bitten, twice shy." Unfortunately, I had a similar experience at this restaurant again. The first time I ordered the BBQ double decker burger, it was overcooked and came with a small portion of fries. I was disappointed but decided to give them another chance and ordered the double deal breakfast - two eggs, two sausages, two English muffins, and a side of mushrooms. The muffins seemed like they had been sitting out for too long and the eggs were so overcooked that they were rubbery. I regretted not going to McDonald's instead. Save yourself some money and avoid this place."
Pizza • Steak • Pasta • Italian
"The service at this restaurant was terrible. The staff seemed more focused on cleaning tables than on serving customers. We waited for nearly 2 hours just to get our main course and dessert. The desserts were forgotten about, we only ordered one drink, and were not offered any further service. To make matters worse, the desserts were terrible."
Pizza • Pasta • Steak • Cheese
"I've been to francie benny several times, there's an extensive menu that provides for all budgets. we go in the rule for the set menu, which is very good value for money and cost depends on how many courses they have. the decor is old American diner style and eating is influenced by this and it has an Italian flare to it also I think. I have always enjoyed my time here, the customer service is really great, I never had a bad experience. recently I went to francie benny’s in straiton, edinburgh, but his not on this app from any reason. whatever they are going to him is always obvious that families are welcome (because of the poor level with special location, the employees are very attentive. a mother's day I went with my mother to the Straiton restaurant and my mother came with a card and a box of chocolate by frankie benny’s and on her birthday they brought her gloom illuminated with a candle/parkler and brought happy birthday music for the whole restaurant. how supposed it was when she was, it was great fun:"
"My wife and I enjoyed the crushed avocado breakfast. It was delicious, and we appreciated that there wasn’t an overwhelming amount of avocado that can sometimes overpower the beautifully prepared eggs, which were relaxed and casual. One suggestion would be to improve the coffee temperature; we encountered similar issues at other places, so it may be related to the machines used for brewing. Perhaps they could ask customers if they would like their coffee hotter?"
Pizza • Cafés • Sushi • Mexican
"Every time I visit Frankie & Benny's, I'm never disappointed. I was there just yesterday, and we didn’t have to wait long for our food to arrive. Wow, the portion sizes are huge! I had the meatball pasta and chips, which was more than enough for two people. Our waitress, a lovely young blonde, was incredibly attentive and had a great demeanor. When I mentioned I couldn’t finish my meal, she kindly suggested I take it home in a doggy bag, which I did. The menu has a nice variety, and I plan to try everything over time. The ambiance is beautifully relaxing. I absolutely love this place!"
Kebab • Seafood • Mexican • Fast Food
"Nice little F&B franchise. We've been quite a few times in recent months and after a dip in service and quality, this restaurant has definitely picked up. The food quality is good with increasing choice for vegetarians and vegans which is a plus. The service team are very friendly, especially Lorna, one of the Managers. Please keep up the good work."
Italian • Brazilian • Breakfast • Vegetarian
"The service we received was excellent; our server was patient as my wife, our 3-year-old son, and I made our selections for drinks and meals. He made my son's meal a priority since he was very tired and returned quickly with our orders. Unfortunately, we were not satisfied with the food. I ordered the crispy chicken hamburger, but the chicken breast was bland and greasy, as if it had been deep-fried in lukewarm oil. My wife's pasta was decent but not exceptional. My son barely touched his cod, baked beans, and corn. However, given how tired he was, I'm not sure whether it was the food or his fatigue affecting his appetite. I've dined at Frankie & Benny's at other locations like Tamworth and Norfolk and have generally enjoyed the meals, but the experience at the Stafford branch was disappointing. I cannot recommend this location of Frankie & Benny's."