Classic Italian pizza with tomato sauce, fresh mozzarella, basil, and a drizzle of olive oil on a crispy crust.
Chicken • American
"I recently celebrated my daughter’s birthday here with 5 adults and 6 children, all around the age of 7. The staff were incredibly helpful and friendly, truly going above and beyond to ensure a wonderful experience for the birthday child. The food was excellent, and the service was prompt. I highly recommend this place!"
American • Vegetarian
"Excellent value for the price!"
Sushi • Cafés • Mexican • European
"After about 10 minutes, we were seated. While our drink and food orders were taken fairly quickly, our starter took an unusually long time to arrive, especially considering that other tables, who were seated after us, received their appetizers before we did. When our main courses were finally served, I realized I had no cutlery! I attempted to flag down a staff member to ask for some, but after receiving no response, I had to borrow some from the table across from us. When we finished our main courses, we asked for the bill. Unfortunately, when the waitress brought it to us, a glass of wine accidentally spilled all over me, shattering and scattering pieces everywhere. Once again, we struggled to get anyone’s attention for help. Overall, we were very disappointed with the service that night. While the food was quite good, our experience left us feeling reluctant to return anytime soon, despite having enjoyed dining at the Merry Hill Frankie & Benny's in the past."
Cafés • Kebab • Asiatic • European
American
"I personally dislike online booking and prefer speaking to an actual person! When we arrived, we were seated quickly, but it took 15 minutes for someone to come back and take our order, which was nice. However, the service felt rushed and unresponsive. During my reservation, I specifically requested that the "Happy Birthday" song be played when dessert arrived to celebrate my husband’s birthday, but that did not happen. We presented our Wowcher voucher, but when the bill came, we were charged again! We couldn’t prove it at the time, and since it was a special occasion for my husband's birthday, we didn't want to make a fuss, so we paid and planned to follow up later. Upon reviewing my account, it turns out we had already paid. Are they supposed to add a voucher to the bill in advance? We ended up paying £40 for a £20 credit (my husband has email evidence of this). Overall, it was not a good experience, which is quite disappointing since it was our first time out without our children in a very long time!"
Pizza • Drinks • Burgers • American
"Terrible in almost every way. We arrived at 6 PM on a Friday night, and despite there being only a few other occupied tables, it took over 45 minutes for our main courses to be served. It seemed that the staff had forgotten about my burger. They did come to apologize, but in the meantime, they just left my wife’s pizza sitting under the heat lamps while we waited. When the food finally arrived, the "house special" burger was overcooked, bland, and tasteless; the pizza was dry; and the fries were lukewarm and chewy. I expected standard chain restaurant fare, not gourmet cuisine, but this was truly disappointing."
"We had a wonderful evening with our family, and the waiter was extremely accommodating."
Cafés • Kebab • Mexican • European
"I had confirmed my booking with Burton Restaurant on my phone, but it did not go through. Although I had not reserved the preferred table, they were able to accommodate us. It would have been a disaster if it was busy as we were there to celebrate my husband's birthday with 7 family members. It was not a budget-friendly option, and I was quite disappointed with the situation."
Pizza • Sushi • European • Fast Food
Cafés • Kebab • Sushi • Asiatic
"My experience at the restaurant was terrible. It was a special occasion for us, so we chose to dine at Frankie Benny's. What a mistake that was. The table next to us had drinks spilled by the waitress, and I had to clean it up with napkins as there was little attention to detail. The food was served cold and almost inedible. It was a nightmare experience."
Italian • American • Vegetarian • American (traditional)
"I found it very calming to dine in this restaurant instead of cooking at home. The food was simply amazing and the atmosphere was beautiful. I would like to thank the team for serving us such excellent food."
Pizza • Steak • Pasta • American
Steak • Mexican • Italian • American
"We arrived at the restaurant only to find that the table we had reserved was not actually booked, despite receiving confirmation. It seems that this online booking service relies on staff at the venue to manually input reservations, which did not happen in our case. I would not recommend using this service and would also caution against booking at Frankie and Benny's through this platform."
Pizza • Cakes • Seafood • Italian
"We have visited many Frank n Benny's locations, but every time we go to the one in Southend, we encounter different staff. We requested the garlic pizza bread to be served first, but after waiting 30 minutes, it arrived along with our starters."
Kebab • Seafood • Mexican • European
"Just had a great meal here, decided to try the Viva La Vegan burger, garlic bread with vegan cheese, hot cookie dough and vegan cheesecake. I normally eat meat but after trying this tonight I realised I actually enjoyed the burger more than a meat burger. Vegan cheese is runnier than I thought but was ok, and the cheesecake was really good. We were served by Henry who was very friendly and made sure there was limited waiting time in between courses. Food came out quickly too."
Italian • Brazilian • Breakfast • Vegetarian
"The service we received was excellent; our server was patient as my wife, our 3-year-old son, and I made our selections for drinks and meals. He made my son's meal a priority since he was very tired and returned quickly with our orders. Unfortunately, we were not satisfied with the food. I ordered the crispy chicken hamburger, but the chicken breast was bland and greasy, as if it had been deep-fried in lukewarm oil. My wife's pasta was decent but not exceptional. My son barely touched his cod, baked beans, and corn. However, given how tired he was, I'm not sure whether it was the food or his fatigue affecting his appetite. I've dined at Frankie & Benny's at other locations like Tamworth and Norfolk and have generally enjoyed the meals, but the experience at the Stafford branch was disappointing. I cannot recommend this location of Frankie & Benny's."
Pizza • Steak • Pasta • Italian
"The service at this restaurant was terrible. The staff seemed more focused on cleaning tables than on serving customers. We waited for nearly 2 hours just to get our main course and dessert. The desserts were forgotten about, we only ordered one drink, and were not offered any further service. To make matters worse, the desserts were terrible."
Wine • Beer • Brunch • American
"Having read some negative reviews on TripAdvisor, I was initially hesitant about dining here, but I'm happy to report that we were pleasantly surprised. The food was well-cooked and beautifully presented, and the staff were both friendly and efficient."