Frankie Benny's Stoke On Trent

Unit 5C Festival WayFestival Park, Stoke-on-Trent, United Kingdom, Stoke-on-Trent

🛍 American

2.5 💬 4 Reviews

Phone: +441782406910

Address: Unit 5C Festival WayFestival Park, Stoke-On-Trent, United Kingdom, Stoke-on-Trent

City: Stoke-on-Trent

Dishes: 35

Reviews: 4

Website: http://www.frankieandbennys.com/restaurant/frankie-bennys-stoke-trent

"I personally dislike online booking and prefer speaking to an actual person! When we arrived, we were seated quickly, but it took 15 minutes for someone to come back and take our order, which was nice. However, the service felt rushed and unresponsive. During my reservation, I specifically requested that the "Happy Birthday" song be played when dessert arrived to celebrate my husband’s birthday, but that did not happen. We presented our Wowcher voucher, but when the bill came, we were charged again! We couldn’t prove it at the time, and since it was a special occasion for my husband's birthday, we didn't want to make a fuss, so we paid and planned to follow up later. Upon reviewing my account, it turns out we had already paid. Are they supposed to add a voucher to the bill in advance? We ended up paying £40 for a £20 credit (my husband has email evidence of this). Overall, it was not a good experience, which is quite disappointing since it was our first time out without our children in a very long time!"

Menu - 35 options

All prices are estimates.

User User

The dining experience was underwhelming. The service was inconsistent, and they seemed to be quite busy. The tables were crammed together, which made for an uncomfortable environment. The highlight of the evening was the young waitress, who was juggling a tablet full of glasses.

Address

Show Map

Reviews

User
User

I personally dislike online booking and prefer speaking to an actual person! When we arrived, we were seated quickly, but it took 15 minutes for someone to come back and take our order, which was nice. However, the service felt rushed and unresponsive. During my reservation, I specifically requested that the "Happy Birthday" song be played when dessert arrived to celebrate my husband’s birthday, but that did not happen. We presented our Wowcher voucher, but when the bill came, we were charged again! We couldn’t prove it at the time, and since it was a special occasion for my husband's birthday, we didn't want to make a fuss, so we paid and planned to follow up later. Upon reviewing my ac...

Categories

  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.

Amenities

  • Amex
  • Visa Card
  • Mastercard
  • Diners Club

Similar Restaurants