Meatball Feast
Frankie Benny's Cwmbran

Frankie Benny's Cwmbran

Leisure At Glyndwr RoadGwent NP44 1QS, Cwmbran, United Kingdom

Cafés • Mexican • European • Vegetarian


"Prebooked a table for people. We were crammed on a person table if that despite the restaurant being practically empty with much bigger tables. It was clear we were struggling and not once were we offered the chance to move. We had to...call someone over to take our drinks order. She didn’t come to take the order for at least minutes after saying she was coming then one drink never turned up so after about minutes of waiting we had to ask for it again. The food arrived at the same time which was good but unfortunately nobody had cleared our salad bowls so we couldn’t fit the mains on properly and some plates were practically bare. There was only a quarter of rotisserie chicken left when we ordered so we had to swap to a chicken breast which was ok but when a lot of the food is fatty and the ribs are undercooked without the bbq sauce on at all like stated on the menu that isn’t acceptable. It was very clear the staff were keeping the guests in one area of the restaurant for their convenience but it backfired when someone from the door marked ‘Private’ shouted something so loudly every guest turned and looked in shock. There was no explanation or apology. The staff just came out one by one smiling and laughing after they’d all rushed through to the back to see what was going on. Very unprofessional! It’s my first time visiting Wales and I’d had this Harvester recommended to me but I’ll never go back to it no matter how many times I visit in the future!"

Frankie Benny's Cardiff Newport Road

Frankie Benny's Cardiff Newport Road

372a Newport Road, Cardiff, United Kingdom

Steak • Burgers • Chicken • American


"Our experience at this restaurant was absolutely appalling. I went with my mother and younger brother, to begin with everything was fine, we were seated and served quickly and even the food came out quickly. Despite this the burger was bland and nearly cold, then my brother, who is only 2 years old, starts to eat his chicken and due to how tough it was, he started choking. Unfortunately this led to him throwing up at the table, my mother and I were already quite panicked so I ran to a waitress for some tissues, she avoided the area, didn 't help us move our food to another area and didn 't bother to check if my brother was alright and handed me a disinfectant cleaning spray to clean up the mess rather than getting a brush or any other cleaning equipment. Just when we thought the experience couldn 't get worse, the other waiters all started avoiding our table despite walking around us multiple times and noticing we had finished eating; finally one waiter approached, he coldly asked if we were done, didn 't offer any dessert despite the fact it comes included with the kids meal, practically threw the receipt onto the table and then proceeded to point out to my mother(who is heavily pregnant) that there 's a black bin bag on the table so we can pick up our bits meaning we were expected to clean up my brothers sick, after their own food was at fault for causing the choking, with nothing but tissues. I 've never seen such horrible service. We 'll never be returning to this restaurant and I don 't recommend anyone else go there either."

Frankie Benny's Ashton Moss

Frankie Benny's Ashton Moss

Ashton Leisure ParkFold Way, OL7 0, Ashton under Lyne, United Kingdom

Salad • Burgers • American • Portuguese


"visited Nandos on 11/04 with my family for my mother’s birthday meal and family from wales and Portsmouth we’re down with us too to join us for their first nandos and the staff there are disgusting, the behaviour was appauling. When we first arrived we were greeted rudely by the staff member Beck. She spoke down to us and told us we are unable to be seated or served even though there was multiple empty tables and enough space, the manager Alex was then called over who again was very rude. He too said we can’t be seated but could if we was split into 3 groups which made no sense considering how many spaces were available. We were also told they close in an hour but were able to seat us at 9:30 which made no sense considering that was an hour after we had arrived. Beck was very condescending and rude and Alex was disgustingly rude. We then decided we will order take out. While order take out our cousin confused one of the members of staff with one of our family members saying ‘oh there he is , he’s just speaking to the manager’ and we said that’s not him he’s outside and we just laughed at how she got confused. We then got up to order and as we were in the queue Alex then came upto us and said we were being refused to be served and kicked out. We were very confused as we had not done anything and he had then accused us of pointing at staff members and laughing. This was disgusting as we would never ever do something like this. He would not let us speak and kept telling us we had to leave and get out and nothing was going to be done. I said how disgusting it was to be accused of laughing at staff members, what kind of people do you think we are. He did this in the middle of the restaurant for everyone to see making us feel humiliated and this is something I did not expect from nandos. He raised his voice and was very aggressive and patronising. As someone who is taller than me he enjoyed standing infront of me to show he was taller than me to intimidate me and this was very patronising and disgusting I felt the need to take a step back. The way I have been treated and spoke to was appalling. After this experience with nandos I will be telling friends family and posting about this on social media to make people aware of how Ashton Moss nandos treat people and how Nandos staff treat people. This was humiliating and disgusting and I feel embarrassed about this. This is my local nandos and this made me feel very under valued as a very loyal and regular customer. I would have never expected this from a manager or front of house staff. Absolutely disgusting. This experience has completely ruined my mothers birthday meal and you ruined her whole day. She left upset and honestly I left in tears after the way I was spoke to by management Alex."