Mozzarella Sticks
Frankie Benny's Chester

Frankie Benny's Chester

Greyhound Retail Park, Cheshire West and Chester, United Kingdom

Pizza • Cafés • Kebab • Steak


"I’m absolutely disgusted to have visited this restaurant and to be asked upon arrival if I have any allergies, to which I responded yes and explained I cannot eat onion or garlic. I then went on to order the carbonara and asked the waitress to confirm with the chef that there is no onion or garlic in the sauce, to which she said she cannot check. The host who seated us explained she would let the chef know of my allergies so I’m unsure what the difference is. Surely the person who is cooking the food within the kitchen is able to advise what ingredients is in the dish. I was informed this is company policy and they can’t check the packaging, however when I visited the Cheshire oaks restaurant the waiter was incredibly helpful and checked the packaging of the chicken for me to assist. I feel discriminated against for having allergies, that are totally out my control. I was told by the waitress that she is protecting the company’s reputation as you would be liable if she checks… what would make you more liable is if I order something after telling you of my allergies and then I have a reaction. You seriously need to rethink your policy. Every other restaurant I ever visit will adapt their dishes to suit my allergies, as should all food establishments. I was told you will only confirm the top 14 allergens… as though people with all other food allergies are irrelevant! I have never been made to feel so discriminated against in my life. Disgusting!"

Frankie Benny's Cwmbran

Frankie Benny's Cwmbran

Leisure At Glyndwr RoadGwent NP44 1QS, Cwmbran, United Kingdom

Cafés • Mexican • European • Vegetarian


"Prebooked a table for people. We were crammed on a person table if that despite the restaurant being practically empty with much bigger tables. It was clear we were struggling and not once were we offered the chance to move. We had to...call someone over to take our drinks order. She didn’t come to take the order for at least minutes after saying she was coming then one drink never turned up so after about minutes of waiting we had to ask for it again. The food arrived at the same time which was good but unfortunately nobody had cleared our salad bowls so we couldn’t fit the mains on properly and some plates were practically bare. There was only a quarter of rotisserie chicken left when we ordered so we had to swap to a chicken breast which was ok but when a lot of the food is fatty and the ribs are undercooked without the bbq sauce on at all like stated on the menu that isn’t acceptable. It was very clear the staff were keeping the guests in one area of the restaurant for their convenience but it backfired when someone from the door marked ‘Private’ shouted something so loudly every guest turned and looked in shock. There was no explanation or apology. The staff just came out one by one smiling and laughing after they’d all rushed through to the back to see what was going on. Very unprofessional! It’s my first time visiting Wales and I’d had this Harvester recommended to me but I’ll never go back to it no matter how many times I visit in the future!"

Frankie Benny's

Frankie Benny's

Manor Road, Littleover, Derby, United Kingdom

Pizza • Pasta • Steak • Breakfast


"Our daughter has never in the past years been home for her birthday due to commitments in the first weeks of the school holidays and is only home for an evening in the middle ao we wanted to something special for her (albeit a couple of days early) We were picking her up from near Derby so we thought a trip on the way home to Sheffield would be a good idea. I found F&B restaurants in the area and plumped for this one. I booked for at and relaxed. Until the day before when I could not find the confirmation. So I booked again. The discovered with horror the first confirmation in my junk items. I promptly cancelled that one but then panicked that it would be construed as both being cancelled. As we had a cake I popped in before we went to pick her up. The staff were great, took the cake off me and reassured me that the booking was there. Off I went. Next panic came at when we realised we were running early. I needn't have worried. A quick call to the restaurant confirmed we could get there early. When we arrived there was only one other group sitting. This would ordinarily have worried me but after the fantastic service so far it didn't. First thoughts turned to a banner, not asked for, but so thoughtful saying birthday girl Never had that at a F&B before but wow, my daughter's face lit up. Should have said earlier that she has no clue we had planned this. Balloons galore at a corner table and we settled in. Great that we were not pressed to decide our food, bit could take our time. The waitress explained that they did not have any pineapple so Hawaiian pizza was off the menu. But she helpfully offered alternatives and we ordered. The meals came together and were hot (unlike my last F&B experience in Scunthorpe). The pizzas of us), lasagne and burger were well cooked and everyone tooked in. The obligatory is everything ok visit came but not before we had had chance to eat something and also a request for a top up of drink was met speedily (again Scunthorpe take note). Puddings again arrived promptly and together (yes this does matter) and after a nod the cake arrived. A great early evening for us s we headed home happy. Thank you to the team at F&Bs Manor Road, Derby for making one birthday girl feel extremely happy and one dad the most happy he has been with a dining experience for a long long time. Just please stock up on pineapple for next time (haha)"

Frankie Benny's Cardiff Newport Road

Frankie Benny's Cardiff Newport Road

372a Newport Road, Cardiff, United Kingdom

Steak • Burgers • Chicken • American


"Our experience at this restaurant was absolutely appalling. I went with my mother and younger brother, to begin with everything was fine, we were seated and served quickly and even the food came out quickly. Despite this the burger was bland and nearly cold, then my brother, who is only 2 years old, starts to eat his chicken and due to how tough it was, he started choking. Unfortunately this led to him throwing up at the table, my mother and I were already quite panicked so I ran to a waitress for some tissues, she avoided the area, didn 't help us move our food to another area and didn 't bother to check if my brother was alright and handed me a disinfectant cleaning spray to clean up the mess rather than getting a brush or any other cleaning equipment. Just when we thought the experience couldn 't get worse, the other waiters all started avoiding our table despite walking around us multiple times and noticing we had finished eating; finally one waiter approached, he coldly asked if we were done, didn 't offer any dessert despite the fact it comes included with the kids meal, practically threw the receipt onto the table and then proceeded to point out to my mother(who is heavily pregnant) that there 's a black bin bag on the table so we can pick up our bits meaning we were expected to clean up my brothers sick, after their own food was at fault for causing the choking, with nothing but tissues. I 've never seen such horrible service. We 'll never be returning to this restaurant and I don 't recommend anyone else go there either."