"This was a disaster from start to finish , the service provided was atrocious and the misleading way your afternoon Tea package was presented was very poor. We waited 45mins and had to approach the waitress to be served , we were served the wrong drinks and told by the waitress that the Champagne was part of the afternoon Tea package , the sandwiches were stale and had obviously been standing for hours. Only when we went to pay the bill did we find the Champagne was not included , this was very embarrassing to say the least. I cannot find the words to express our anger at your shocking service , not least to say we will not be back and thanks for ruining my birthday . Regards Anthony Janice Booth"
