Paccheri
Mimmo La Bufala

Mimmo La Bufala

45A South End Road, London, NW32QB, NW3 2QB, United Kingdom

Fish • Pizza • Pasta • Coffee


"I’ve been 3x to this restaurant now, and every time the service is as bad. On most recent visit, went inside, asked for a table (after being ignored by maitre’d for 5 minutes) and was told to wait. Several waiters passed me, the maitre’d maintained her position by the till, but no table was ever given. We gave up after a further 10 minutes and left. On the previous 2 visits we did manage to get a table, but the service was incredibly slow. The waiters seem trained in the art of attending to one table and then quickly rushing indoors without passing a glance to other tables who may need help. Maybe they are understaffed, but being aware of the restaurant space and customers is the first rule of serving tables. On my first visit, I complained about the service to the owner who happened to be there. He was very brief with us I would go as far to say rude. He said restaurant was very busy and we’d just have to wait for our main courses. Our starters had been cleaned away over 20 minutes previously. He later came over and apologised which is why I gave the restaurant a second go. Second visit, we sat outside again. Same very slow, very inattentive service. The bill took so long to come, I was considering just walking off. So why come back a third time after such bad service? Well, if you do manage to eat, the food is actually really good. Well cooked, traditional Italian style and really good pizzas too. I won’t be back a fourth time. I’ve given this restaurant every chance (and my visits are over a 2 year period so they have had plenty of time to sort their service out). And if the owner is happening to read this, just imagine how much business/money you are losing through your poor waiting staff? I have no doubt many, many other people simply leave after waiting to get a table and being ignored."

Papa John's Pizza

Papa John's Pizza

106 High Street, CM14 4RZ, Brentwood, United Kingdom

Pizza • Sushi • Seafood • Asiatic


"Honestly, I must start off by saying how impressed I was with the quality of the vegetarian Chilli Freak pizza we ordered. It was arguably perfectly done with a delicious crust and tantalisingly good amounts of spice and heat — it’s just a shame with...what came before it. During a time of scrutiny where hygiene measures should be paramount within the food industry and takeaway kitchens, we were hugely disappointed to see staff at work not abiding by these guidelines, not wearing masks, beard nets, gloves and, terribly, handling meat without washing their hands before spreading vegetarian toppings. This is very, very poor and something I will write to Papa John’s directly about because (as pictured) zero attention or care is seemingly given to their customers behind the scenes. Not even wearing disposable gloves or masks with being so prevalent is something I find deeply unsettling. It’s therefore challenging for me to award Papa John’s in Brentwood anything more than two star. We also must address the costs of food on their menu. For solely a large pizza, you can be paying nearly GBP which is exorbitant! There is a distinct lack of friendly customer service and I imagine waiting times can be fairly long when the place is busy. So, all in all, whilst the pizza might have been delectable and makes formidable opposition when compared to a Pizza Hut order, behind the scenes there really is a great deal of work seemingly to be done. Quite dire hygiene it appears."