"I made a reservation for our first Valentine's Day dinner at this restaurant. When we arrived at the hotel, I was pleasantly surprised by the nice decor and well-dressed staff. We checked in at the restaurant at 8:15pm and were seated at our table. We waited for 35 minutes before a waiter came to take our drink order. After receiving our drinks, we ordered our food, which consisted of 3 starters, a main course to share (but was the size of a child's meal), and a dessert that was meant to be shared but was very small. We received our first starter, then the third, before our main course arrived. When I asked about our second starter, the waiter apologized and brought it out 20 minutes later. We then had to wait another 25 minutes for our dessert, leaving us very hungry. Despite being told the set menu was £40 per person with a glass of wine, we had requested soft drinks instead and were told it would not affect the price. However, when the bill came, it totaled £110.37. I had only brought £80, so my partner had to cover the rest. After attempting to sort out the issue the next day, I was frustrated by the lack of response from the manager and the unprofessional communication via text from his personal phone. Overall, I was very dissatisfied with the experience and would not recommend this restaurant to anyone."
