"There are very few places in Preston I feel that I can recommend for a great meal as many places are inconsistent. Francos has always been 5 star and I often highly recommend it. The last couple of visits however have been slightly disappointing. I don't want this to be a complaint but an honest review and feedback for the restaurant. On calling ahead to book a table we've been told on 2 occasions now just to walk in and that they don't take reservations, under a certain number (9 I think) but this time there were 8 of us. We walked in at 6.30 and the place was mobbed, we just about got through the door. I didn't know if people were waiting to enter or leave. We were told it would be about 20-30 mins. This was quite a wait and my party weren't happy but were willing to wait hoping it would only be 20 mins. I won't breakdown the whole evening into time slots but my point is I don't think it works for staff nor customers not being able to book a table as nobody was happy, my party were complaining the whole way through- constantly waiting for orders to be taken, starters to come, mains to come. We had to ask 3 times for water which came towards end of the meal. Our mains were served at 8.30 which was honestly too late for me to want to be eating, we took the pizza orders home. The food on this occasion was just okay, not quite to the usual standard, the staff rushed off their feet, some cutlery was dirty. I feel the staff and level if customer service was good, they were doing their best but i dont think it helps having a system in place where they dont know how many people are due at any one time. All in all, it was a stressful, rushed experience."
