Pizza Calzone
Est Italian

Est Italian

Banks Road, CH48 3HU, WIRRAL, United Kingdom

Cafés • Pasta • Pizza • Steak


"6 of us visited here on Sunday evening for my son 's birthday, partly because we 've had a nice meal here before and also because of the 50% off mains offer. The starters were ok but the waitress cleared our plates before my dad had finished eating which we found rude. Then our mains came, again they were ok apart from my steak which was as tough as old boots and definitely not cooked medium. It was that bad that I couldn 't chew or swallow the meat so had to spit it out onto my plate. No one came to ask if everything was ok and when the waitress did come over to ask if we were finished, I told her that I couldn 't eat mine as it was so tough and all she said was I 'll tell the kitchen . No offer of a new piece of steak or a different meal so all I had for my tea was a few fries. I watched her take my plate away to the counter and start cutting it up....as if she didn 't believe it was tough. If it was nice I would of ate it I 'm not going to send it back for no reason , I was hungry!!!! Again she cleared some plates before everyone was finished. We then ordered desserts. After around 20 mins of waiting we were told there would be another 10/15 min delay. For that reason we cancelled them and asked for the bill. The waitress or manageress or whoever she was, brought over the bill and said she 'd taken a small discount off the steak. My husband said no we wanted the steak taken off the bill as I 'd had no tea. Her reply was that it was only half a portion. He told her it was a full portion and as she was tugging the bill out of his hand she said If you say so Unbelievable!!! She reluctantly took my steak off the bill. They also add on a 10% surcharge without any mention which is also based on full price. not the price after the 50% off was taken off. I can categorically say we will never eat here again. I 've never known such poor customer service or rude staff!! There are much nicer places to eat in Westkirby that aren 't rude to their customers!!"

San Remo

San Remo

70-72 Manchester Road, Tameside, United Kingdom

Steak • Pizza • Pasta • Italian


"Booked here for special meal for my sons 10th Birthday, I booked via Facebook messenger and my booking was all confirmed. However from the moment we walked in we had a feeling it was not going to be a great experience when the waitress had no record of our booking! After a lot of sighing and running backwards and forwards she finally seated us on a table for 4 (there were 5 of us! by the door and one of us had to squash on the end of the table not ideal. When I say she 'seated us ' I mean she barked at us just sit there . What a lovely way to treat your customers! So currently this month they are doing a 50% off food offer which would be great if they had actually had enough staff to deal with how busy they were, which I assume was due to this 50% offer. Surely if you put on an offer like this you should expect to be VERY busy and to staff accordingly...Not San Remo- 2 waitresses on with a full restaurant. Service was slow and very poor. Not welcoming at all, very abrupt and verging on rude when our orders were taken. Food was very slow to arrive around a 45 min wait for main course which when it did arrive food was bought out one plate a time which meant that 2 of us had almost finished by the time the rest of us got our meals. The garlic bread we ordered to come with the mains arrived just as we had pretty much finished eating! The absolute one and only plus was that the food was actually really nice when it did arrive. However, there are plenty of better places for great Italian food and good ambience in the area and the extremely poor service mean I would never consider returning here!"