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Papa John's

Papa John's

148 West Marketgait, Dundee, United Kingdom

Pizza • Asiatic • Seafood • European


"Absolutely terrible service. We ordered last night as a birthday treat for my son, after over an hour wait we called to ask if everything was okay to be told they hadn't received our order. We had the proof of purchase, the money had been taken from our account and we offered to send over, or even come down to the store, to show all this but we're told there was nothing they could do. They said we would have to contact customer service for a refund (taking working days to come in) and if we wanted our food we would need to reorder and pay again. So no solution for the issues, just give us more money We were only given an email address for requesting a refund, which we are told we will have to wait up to days for a response. So not only did my son and other children not get his birthday treat (and also had to have an emergency late dinner) we are also down the money for the order for up to working days while we wait for contact and a refund. We were repeatedly told there was nothing they could do as if we hadn't just paid for the order and they didn't have the ingredients right there to make the food which we had paid for I phoned again to ask if there was a contact number for customer service as I feel the whole experience was completely unacceptable and the very rude staff were quick to tell me that there was no number, there was nothing they could do and I would just have to wait the days This is not the first time we have had issues with delivery and service from Papa Johns, but the staff had always been great before and the pizza was good so we felt like we could justify going back, but it will definitely be the last issue we have with them as I would never order from them again. The customer service was (and continues to be) awful."

Aldwych Desserts

Aldwych Desserts

2129 Paisley Rd, W Scotland, Glasgow, United Kingdom

Food • Desserts • Takeaway • Fast Food


"Ordered at 7 o’clock, came at 8. Order was wrong so called straight away to resolve the issue. Young rude girl first on the phone clearly no interest in helping and was insisting it was my fault for the order being wrong due to a muck up on their system? Told them I was happy to send a screenshot of my order to an email or number as otherwise I was being made out to be a lair over what I ordered? Told to email the manger and I would be resolved right away. Called back at half 8 as still not heard a thing to be on the phone to another guy who had no idea of the matter the same attitude as the first girl. Finally got on the phone to a manger who wasn’t sympathetic in anyway and seemed pretty unbothered by the situation. Then he was trying to end the call saying he’d contact just eat for my refund when I’ve been asking for half an hour to get the pizza I had ordered an hour n a half ago sent out??? Finally was told I’d be sent out my pizza however usually most companies that make mistakes see to them as soon as they can as the customers already waited. However I called back at 9.30, 1 hour from last hearing from them and was rudely told that they have other orders what do I expect ? It’s now past 10pm and I’m still waiting to received my pizza? Even though I was told half an hour ago it already had left the shop!! The rest of the food received also was barely warm and clearly re heat’s. Horrific customer service!!!"