Chicken To The Stars
PizzaExpress

PizzaExpress

Unit 35, 3 Merchant Square, London, W21BF, United Kingdom

Pizza • Salad • Pasta • Italian


"Let me tell you about my experience here so I turn up with no booking and get turned away which was fair however, I then go into their app (had a 45 minute wait but I didn’t mind since I am pregnant and was craving it) and made a booking only for one server to call me a liar because he said he stopped new bookings online. He also said that the kitchen was closed only for a lady (assuming the manager) to confirm that I indeed did make a booking and invited me and my party to sit. We were given menus and after literally 1 minute the rude server came to us asking us what we wanted. When we stated we hardly had a chance to look at the menu he sarcastically said take your time the kitchen is closing in 10 minutes. After browsing the menu the manager came to take our order. When the starter (dough balls) arrived they were not cooked correctly, remained the size of tiny pebbles and were blatantly burnt from the outside. I took one look and asked the server if they were being serious with the starter. He didn’t even say anything and took it back to correct the mistake. The second batch came and although it was not up to the normal standards of pizza express I accepted it as it was an improvement and I was hungry. We later received our mains and much later into the meal another table turns up. I was confused as when we first sat down we were told the kitchen would close in 10 minutes so why is it after almost an hour the kitchen is still open for other tables ? I understand that it might have been a long day for the servers however to be called a liar and to be lied to is so unprofessional. So disappointed at the way I was treated"