Pudding Tasting Platter
The Willy Wicket

The Willy Wicket

Badminton Road, Downend Bristol, BS36 1DP, BS16 6RW, United Kingdom

Pubs • Steak • Pizza • Seafood


"We 've had really good visits to the Willy Wicket in the past but the most recent visit was a major disappointment. Arrived at noon for lunch on a weekday but staff were not ready to receive guests and we had to ask to be seated. When I asked about the lunchtime menu which was advertised online, staff were unable to locate or produce a paper menu for us to look at. Food for 3 people took over 40min to arrive and only after we enquired about it. We were the first table to order that lunchtime but another table was served before us. When I queried this, the supervisor was very abrupt in her response and said this was because we had ordered a steak (I didn 't think it took that long to cook a steak, even a well-done one! . She seemed to imply that the delay was our own fault for ordering the steak in the first place but none of the staff had made it clear that the steak would take that long to cook. We had intended to stay for dessert but after being given dessert menus, nobody came back to take our orders so we ended up leaving after paying at the bar (again because there was nobody around to ask for the bill . The supervisor studiously avoided us for the rest of our visit and did not check back in with us at any point afterwards. I submitted a complaint after the visit but there was no apology forthcoming or reassurance that the issues I highlighted would be addressed, only a voucher for £10 which felt a bit like a 'payoff ' to keep me quiet. £10 barely covers the price of one main meal! I don 't think we 'll be back again in the future given our recent experience which is a shame because previous visits have been lovely especially when Charlotte and her team were waiting tables."