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The Pancake Place

The Pancake Place

22, Reform Street,DD1 1RH, DD1 1RT, Dundee, United Kingdom

Pizza • Cafés • Mexican • European


"I would say having been coming to the Pancake Place over the last 10 years, once every other month, it has sadly went very badly down hill. My wife and I visited with our 12 year old daughter. On arrival we were seated quickly and our drinks order taken within a few minutes. We received our drinks 2 diet pepsi which were not fizzy (clearly issue with draft) and a smoothie which was very tasty and refreshing. There were maybe about 4 or 5 tables occupied, so for a lunchtime I thought why is it so quet . Anyway, my wife and daughter both ordered the macaroni and I ordered the fish and chips. We received our food within about 5 6 mins which made me question that alot of the food must have just been simply reheated! The macaroni was insipid and lacked seasoning and my fish was about half the size of the normal portion I was used to getting. I questioned this with the server and he went to the kitchen only to return to advise that they can 't control the size of the portions they receive from their supplier!? The fish was definitely small enough to be a child 's portion. I requested why don 't they just give me an extra portion of the fish to which he replied. Sorry can 't do that but we can remove the meal from your bill . They did ask if I would like an alternative from the menu but by this point my wife and daughter had already eaten half of their meal so I wasn 't willing to make them wait any longer. In addition to this we were not given any cutlery until after we were served our food. Both my wife and daughter said they did not enjoy their food but it was edible. I returned my plate to the kitchen and received a credit off the bill. Sorry but £12 for what was basically a kids portion of fish, a handful of chips and a rotten looking side salad, it is very overpriced for what you get. None of us will be returning here. Quite sad really given it was always such a friendly, busy and quality cafe. Owners please do better!"

The Norman Knight

The Norman Knight

Ascott Road, CV36 5PE, Whichford, United Kingdom

Pubs • Beer • Steak • Cheese


"I don't know what on earth happened last night when we had dinner here, the reviews looked good, and we're struggling to understand how. We're very easily pleased and takes a lot to prompt a complaint, but we had an absolutely awful experience. My partner ordered the belly pork off the specials board, and it turned up on a side plate, a very few overcooked bits of diced pork thrown in with a few veg. I had the cauliflower with braised lentils, this turned out to be a few mainly burnt cauliflower florets thrown into a plate of sludgy lentils. The chunky chips we ordered came out as skinny fries, not a big deal but just added to the general lack of care. We were both mortified, to the point of embarrassment. We ate it as we were hungry and there was nowhere else to go as we were staying at a local campsite. One of the team took the plates away, and another brought the bill. Neither of them asked us how the meal was, else we'd have said how disappointed we were. So we just left, just as the table next to ours was commenting on the small portion sizes of their food. We should have complained but we were hungry, disappointed, tired and just wanted to leave and simply couldn't face the confrontation in the busy setting. No excuses but that's how it was. We are very relaxed easy going people but this was a truly disappointing meal and experience and we felt robbed of £45 instead of enjoying what we'd hoped would be a lovely Saturday night out and special occasion."