"visited rasa sayang on bank holiday may day. I've always been a frequent customer, but unfortunately this is the last one to be threatened. we had imagined the worst server. we wanted to go down, and the orders were taken late when the kitchen was busy. this was understood and she even suggested that it would wait a 10 minutes. After 20 minutes I asked how long we had to wait. she immediately became incredibly defensiw from an unknown ground and told us in uncertain conditions that if we don't like it, we can just walk. She also asked us to talk to the manager. the manager came by and apologized. while he did, she actually had the boldness to inform us loudly, she will not serve us at all. all during another table! the table next to it was also appalled by its unbelievably rude behavior. to the credit of the manager he apologized in their name and sent them up and we got another server instead. Unfortunately, eating is also disappointing. the chicken rice tasted definitiw as old rice. it was no longer fluffy, and the rice was actually hard and crispy on places. that was a devastating experience in rasa sayang. sad to say they have lost a loyal customer. would give me this 0 stars if I could."
