"I wish I could give zero. As frequent customers via Deliveroo (mentioned on our receipt), tonight a whole main dish (of 2) was completely missing. We reported on Deliveroo but also rang the restaurant, who, after answering the phone and leaving me on hold for a long time, told me the food had been in the bag and to speak to the Deliveroo driver inferring that he had taken the food. As I explained, the bag was sealed and if/when it is opened, the bag tears so as it had not, they clearly had not included the dish. They offered a refund but I still needed dinner? They were not interested. We have now had to pay premium delivery, again, for the missing dish. To be clear, I do not believe this is a Deliveroo issue, the response received from Prezzo was disgusting, they simply did not care."
