"We decided to treat ourselves to a meal for our wedding anniversary's and wish we hadn’t. When we arrived we were told all orders had to be made through the app, so I downloaded the app. I ordered drinks and shortly after a waiter...arrived with drinks. I checked the confirmation email and checked that I had ordered another drink and, after asking for it, it eventually arrived. We had booked the Bistro Al Fresco which looks lovely in the little private gazebos. Again, everything had to be ordered on the app. Two of the other diners also downloaded the app and we passed the phones around the five of us to choose from the menu. A bit impersonal and obviously we couldn’t order drinks while making our choices. We ordered one soup and had tiny bowls delivered, we had to ask for glasses for the water, the music system kept turning off and on and changing volume and song, the ‘bread basket for was slices of plain white bread with some oil and vinegar, the ‘nuts and olives’ were a tiny bowl of olives and a bowl of salted peanuts, hardly award-winning fodder. When I politely asked the waitress what was happening with the music she returned with a ‘manager’ who was condescending, confrontational, patronising and frankly downright rude. She said that the music system was new and that, no sorry it can’t be turned off’ and that the poor bread selection was ‘reflected in the price’... for four small slices of white bread!? When I pay for two starters and five main courses I expect better. Fortunately the main courses were okay, not great but okay. We certainly won’t be recommending it to friends or family, or returning when we can get nicer food and far better service elsewhere."
