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Yopo

Yopo

The Mandrake Hotel20-21 Newman Street, London, United Kingdom

Wine • Tapas • European • Ice Cream


"Awful night at Yopo. First we arrived at the restaurant and all the entrance door where locked. We had to call them. One man come and Instead of apologising he told us the other door Was open and took us back there for him to realise the door was totally chained. Then restau was outside. Even-though the night was chilled, they had no heaters whatsoever. Just throw that even the waitress were wearing because it was cold. Menu: IT IS NOT YOPO menu. They only served JUREMA menu and they did not informed me. Eventhough at the time of booking YOPO menu was still showing online. Then waitress arrived and asked if we want drink because they do not serve dinner anymore. What a joke! We had to explain we were 15 mn because we waited outside. it was just 21h45 btw) Then after talking with few people about that and in front of us. She came back saying we can still order food but everything will come same time on the table. That was too much, especially on our anniversary night that the management was made aware on our booking. Freezing on a terrace, eating tapas instead of a real menu) and all at once ! Come on! We asked at least to get the hot dishes after the cold ones. We had to order all the menu because portions were obviously tapas style. Octopus empanadas are stated 3 but we got 2 when we told the waitress. She said it s a mistake on the menu.will she bring one more? No. Then dessert there are only 2: 1 cookie and 1 scoop of ice cream. I asked before for a candle or a happy birthday written somewhere. We did not have one or the other. On top of that not one of our waiter were mask or gloves when touching the cutlery. And to end this magnificent evening, once we paid the bill 23h15) they shut off the lights. All of them, leaving us literally in the dark. I thought it was a joke but no! Then the man from the entrance came to tell us where the door was, no apology whatsoever for living us in plain dark. Ps: people smoke around you while you re having dinner!"

North Pole Piano Restaurant

North Pole Piano Restaurant

131 Greenwich High Road London, SE10 8JA, SE10 8UQ, United Kingdom

Bars • French • Italian • European


"Called in advance to reserve table.Arrived at restaurant which was not particularly busy.Having been given a choice of seat we sat and waited patiently for a menu to arrive.After 10 minutes of waiting, I had to go up to the bar and ask for a menu.The waitress arrived a further 10 minutes later and asked us if you guys are ready to order now . My wife is a vegetarian and at the time of reserving the table, I had specifically asked whether a vegetarian roast could be provided, and was informed that it could.Which was reassuring as it was Mothers Day and my wife is very partial to a veggie roast.Which is why I choose this restaurant.We asked for a veggie roast and was told that none was available on the mothers day menu for vegetarians but could have the menu item for vegetarians which was the vegetarian kebab. Which is basically a bowl of white rice and chucks of stir fried vegetables and salad on a pita bread. Something I could have done at home.My wife was most unhappy but as we had travelled a long way and it was far too late to go elsewhere she acquiesced and reluctantly ordered the kebab as this was all that was available for her to eat.There was fish and chips, but not on mothers day. The service was extremely slow and a number of other tables customers could be heard complaining about the slow service. The staff seemed unbothered, uncaring, there was no apparent hustle and no attention to detail. The only saving grace was the manager who appeared to be doing mostly everything himself, whilst the staff slow walked food to the wrong tables twice, which happened on two separate occasions during this visit.It is regrettable that there is a 12.5% service charge. Ordinarily I would complain openly and directly to the manager and refuse to pay this charge, but as it was Mothers Day and I could clearly see the manager was struggled with incompetent staff, and my wife was upset, we finished our main meal declined the desert and left."