"Thoroughly disappointing! We booked at the hotel because there was a nice restaurant attached. We booked a table, when we checked in at 2pm we had our table booking confirmed for 6.30pm. Upon arrival to the restaurant it was all in darkness, a member of staff came to tell us it was closed after an emergency that had happened this morning and we could sit in the bar. The only tables available in the bar were low ones with big lounge chairs..not the seating for a meal! We don't go out very often so was planning on going all out with this meal, 3 courses, wine etc. Not at a lounge chair though. No one told us about the change to our booking. No one had reserved us a table in the bar. I went to reception desk where I was met with a very hostile member of staff who merely shrugged when I asked why no one had let us know about our booking. He didn't care. I felt really sad as like I said, going out is a rarity for us, and we were really looking forward to having a nice romantic dinner. Because of the lack of interest, and suitable seating we decided to get an Uber Eats delivered and had it in our room. Awful service. I presume the same kitchen produces the breakfasts in the morning.. which was delivered to our room over an hour late and stone cold. Such a shame as the location is stunning. Customer service needs work."
