"The food menu was new and only offered limited Sunday roast options. We each ordered one, but it was disappointing to learn that there was no children's menu available. One of the parents had to leave to find food for their son at a local chippy, which was unacceptable for a family pub. After waiting about 1 hour and 30 minutes, only 4 out of 10 orders arrived, and most of them were undercooked. Despite our concerns, no staff members approached us until we started asking questions and spoke to the manager. We were informed that they had outsourced their Sunday kitchen for the first time, but by 3pm, the chef had still not arrived and amateurs or alternative help were attempting to prepare the orders.
Ultimately, we were told that no further food would be served. We decided to leave and were still asked to pay for our drinks. Overall, it was a completely unacceptable experience and we will not be returning to the Paxton in the future."
