"**** experience here. If you have the same, make sure you get a refund in store. I was contacted below by 5 guys who asked me to fill a form in to address the issue. They never responded. Review: One star. Felt like having some fries at the weekend, a quick pitstop in Five Guys Brighton. £3.45 but I had good memories of their fries until I ate some at this branch. They were overdone, some burned. I complained and they gave me another portion, but they were similar if not worse. The staff insisted they were not burnt, and one said it had something to do with ‘different type of potato’ they started using. All the fries looked like this coming out the fryer, so before you order, go and look at what’s coming out. Five Guys: (re)train your staff about cooking temperature and/or time? The fries here were bad. You get a star for still serving the free peanuts. I thought to ask for my money back but the dude seemed really stressed and I didn’t feel like having an argument on my weekend about some bad chips. ‘They’re NOT burned mate.’ If you say so. Can you tell from the photos which portion of fries was the one they accepted was burned and then replaced, and which was the replacement portion they insisted was not burned? Update: it's been almost a year, I contacted the company as requested but never received a response, and still avoiding 5 Guys in Brighton! Save yourself the disappointment and spend your money somewhere that serves decent chips."
