Spaghetti Pomodoro
Frankie Benny's Cardiff St Davids

Frankie Benny's Cardiff St Davids

Bridge Street Arcade, Cardiff, United Kingdom

Pizza • Pasta • Drinks • Cheese


"Walking into Prezzo today it was quiet and we were sat very quickly by a lovely male server (didn’t catch his name but he had a septum piercing). He was incredibly accommodating and when I asked for a calorie free menu he went out of his way to go and find one! We ordered drinks and decided to go alcohol free, we tried both the strawberry and blood orange lemonade which were very tasty and well worth the money. The food was also very flavourful. We ordered calamari to start which was beautifully seasoned and wasn’t too chewy and the Tartar sauce was a nice compliment to them. For mains we had the chicken Alfredo which was once again beautiful, creamy and flavourful. The spaghetti bolognese was well seasoned and very tasty! And the chicken and pepper pizza was cooked beautifully, crispy base and lots of flavour! Unfortunately the visit felt almost spoiled by the attitude of servers. It did take a good 20 minutes for us to even have our order taken but the food came out very quickly. When I asked a different server for a sharper knife/ pizza cutter for the pizza she looked at me with a very ‘fed up’ expression and then quite rudely pointed at the table we were sat at if to say go and sit down. After paying we waited for our friend to use the toilet and were stared at by a server who seemed annoyed that we were waiting around. Then whilst going to leave we said thank you (common decency) and were met with a very aggressive ‘bye.’ Nothing else. You would think after spending a considerable amount of money in a restaurant the customer service would be a lot more friendly. I work in the service industry and I understand it can be frustrating but unfortunately I wasn’t the only one in our group who felt the passive aggressiveness of the servers. All in all; tasty food and drinks. The male server who sat us and took our order was lovely. It’s just a shame it was let down by the attitude of others."