Frankie Benny's - Menu

Knights Leisure Park, Longbridge Road, TN2 3UW, TUNBRIDGE WELLS, United Kingdom

🛍 Cafés, Mexican, European, American

3.6 💬 2188 Reviews
Frankie Benny's

Phone: +441892548285

Address: Knights Leisure Park, Longbridge Road, TN2 3UW, TUNBRIDGE WELLS, United Kingdom

City: TUNBRIDGE WELLS

Menu Dishes: 35

Reviews: 2188

Website: https://www.frankieandbennys.com/restaurants/south-east/tunbridge-wells/tunbridge-wells

"Had recently seen posts on Facebook regarding this restaurant having new management and thought we'd pop in pre-film. Visited on Saturday night (7th May) with my family, booked a table well in advance, were greeted very nicely upon entry which always makes things a lot nicer. Upon seating we noticed that something wasn't quite right, the restaurant was pretty much full, the most full we've seen it in a long while to be honest, partway through us ordering our drinks the manager went into the kitchen we assumed to speak with his kitchen team, he didn't come back out through the duration of our meal. We could see the cooks trying their hardest and we knew that the wait on our food would be a while. Me and my daughter watched the cooks and observed the team, working in hospitality myself I am more aware, filling in for one another. The place where the manager was somebody had replaced, another manager was speaking to tables. In summary, we waited long, but we knew about it in advance, the food was good when it eventually came, the manager did come around towards the end of our meal and spoke to us at length regarding the issue that had led to the events and his honesty was refreshing, the team were obviously strained however there were still smiles, sounds of laughter, overall the service was great, food was good, communication was brilliant. The only negative was an older couple at the entrance being extremely rude when told they couldn't be seated, which the female manager dealt with very well may I add. Will return for sure. Well done!"

Full menu - 35 options

All prices are estimates on menu.

Pizza

Wraps

Salads

Pasta

Burger

Sandwiches

Calzones - Loaded And Folded

Grills

Dessert

Seafood

Meat Dishes

Fish Dishes

Chicken Dishes

Do It Your Way

12" Oven-Baked Pizza

Chicken

American Food

Entrées

Sides & Add-Ons

Gratins / Cold Appetizers

User User

Ok, not bad for a change especially if your down that way and wanting to eat, but its not one of my favs. They burnt my calamari!!! tut tut!!!

Address

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Reviews

Devilinaa
Devilinaa

Looked like vomit and my daughter didn’t even eat hers. Warmed up in microwave. I made myself eat my burger because I was so hungry but I really regret it. Absolutely disgusting.


610eziot
610eziot

I ordered the classic cheese burger and it was dismal. No sauce, the cheese was tasteless and the patty was like a supermarket bought, over processed slab of something that only mildly resembled meat. The rest was just ‘ok’, I’ll not be back.


jessicabK8335FG
jessicabK8335FG

Had a catch up with friends on Thursday evening, was very busy when we arrived, our waitress was amazing and attentive. The manager was informative, calm and reassuring despite the wait on food, went out of his way to make sure we were happy before we left. Food was excellent once it arrived. Highly professional team, would recommend! Food was worth the wait! View menu


355ellT
355ellT

The staff that we were served by were lovely and deserve to be told that. As for the food and the experience, I haven’t been for years and the new branding just doesn’t work for us. The food is basic, no presentation in the dishes we had and the restaurant was quite dirty. The food was nice what we had tho and I would go back to try again if we were passing. Thanks to our server, I would mention her but she didn’t leave a name on our receipt :


Sarah
Sarah

My daughter and I regularly visit Frankie Benny's in TW for our post swimming tea. We always look forward to it! We're immediately welcomed by a friendly, happy face all the staff are super efficient and offer a speedy service, even at peak times! The manager, (sorry, don't know his name) and all of his staff, especially Gaby are great! The atmosphere and music is always upbeat. It's a good all rounder and excellent value! We're already looking forward to our next visit!


Ella08rose
Ella08rose

Went here for breakfast which isn't unusual, but what was unusual was how empty it was and it didn't have its usual music on, all we could hear was radio music blasting from a staff room. The last time I visited I found a piece of shell in my food but I thought I'd give it another go. Sadly I was dissapointed, the omelette was so bland and tasteless! Dirty used cutlery remained on the table from the night before, no checkback or care was given by the waitress who spent most of the time on her phone. View menu


goodtogo747
goodtogo747

This is a US styled burger joint, it's a large area, well furnished with a good soundtrack. However we visited at a lunchtime and although there were perhaps 20 customers the place was quite flat, no atmosphere, quite dead. For this place to thrive it needs lively staff, the two we had were not at all. One miserable the other tired. This is a pity because the food for what it is is pretty good particularly the kids set menu. It may be better in the evening, however I hope this place survives, we will return if it's still there.


Alex
Alex

Rubbish , lackluster attention to detail. Items like the cream soda arrived without the cherry, the dessert was supposed to come with a sprig of mint. They just expect the customer to not notice. Waiters are lazy and when I pointed out that my drink was missing the cherry, he went away to check and we never heard about it again. Food is also poor. Frankie's and Benny's are not what they used to be, the new menu is hopeless. They used to be one of my favorite restaurants, but after not visiting for a long time they have changed the menu beyond recognition and become worse in every aspect. They are an absolute joke, no wonder the parent company is shutting down restaurants.


379darwin
379darwin

Had recently seen posts on Facebook regarding this restaurant having new management and thought we'd pop in pre-film. Visited on Saturday night (7th May) with my family, booked a table well in advance, were greeted very nicely upon entry which always makes things a lot nicer. Upon seating we noticed that something wasn't quite right, the restaurant was pretty much full, the most full we've seen it in a long while to be honest, partway through us ordering our drinks the manager went into the kitchen we assumed to speak with his kitchen team, he didn't come back out through the duration of our meal. We could see the cooks trying their hardest and we knew that the wait on our food would be a wh... View menu

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate! View menu
  • European
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.

Amenities

  • Amex
  • Paycheck
  • menu
  • Visa Card
  • menu
  • Cash Only

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"Firstly I would like to say that this restaurant has just been refurbished, and it didn’t feel like an Italian restaurant, more like a cafe at the beach somewhere! It felt very sparse and most Italian restaurants I e been to have proper tablecloths on the table but these were plastic and I noticed one table it was tapped up underneath, in my opinion it needs to be made more warmly and have more of a family feel. The food was really nice,although I would advise anyone to make sure they double check their order as I chose chicken in a sauce really nice which came with vegetables but I also asked for a separate portion of potatoes, when it arrived I just had chicken with a few cut up potatoes and a very very small garnish of salad ! I mentioned this to the waitress who had taken our order and she said I know but the chef had given you extra salad !! Sorry but salad is not vegetables , it clearly said on the menu it came with vegetables. Having said about the above issue, the meals we all had were nice and the staff gave us a very warm welcome and because of the blip they said we could have a free pudding…..not sure if we all did or it was just mine but I never see the bill as we were treated to this. To finish the evening off we were given a lovely limoncello shot. We would definitely go back. Thankyou for a lovely evening in your restaurant"