"I used to love this restaurant! The food was amazing and the ice cream was delicious. However, my last few experiences have been disappointing. Last week, I ordered a combo pizza deal with sides and a supper through Just Eat. The food arrived 75 minutes late and was cold. I called to complain and the manager agreed to remake the order. The second time it arrived, the supper was missing. They blamed the drivers for the mistakes. I spoke to a lady who promised to send the supper ASAP. However, we had already been waiting for over 3 hours. When we opened the pizza box, it was all bashed up as if it had been dropped. I spoke to the same lady again and she said the manager would call me back to discuss, but I never received a call. I'm not writing this review to get something for free, but to let you know that when you don't deliver on a paid meal, you lose customers. I paid for a meal and had to send it back twice due to your errors, but you didn't make things right. I've given you a week to respond, but it seems you're more focused on sarcastic remarks towards negative reviews. Please focus on fixing the problems in your restaurant and respect customers' hard-earned money."
