Aldwych - Menu

I don't know if it was because of new owners or not, but the guy that used to run this place like years ago did a fantastic job. Really friendly and fantastic food. Now its just terrible. Amazing how fast it went down hill the moment I no longer saw him anymore.

Just had the worst Black Pudding ever from there, it must have been yesterdays (perhaps even older Called to complain to manager (too busy to come to phone)and did not even get the decency of any call back, never mind a refund or credit for rubbish food avoid avoid avoid!

If I could give stars I would. Honestly the worst customer service in the world both women in the shop have a serious attitude problem and clearly need staff. The food isn't even warm or cooked properly when arrived. Today I waited from for my kids dinner it arrived at half past So it been sent back and thats not the first ive heard about late deliveries and the food not being warm. Yous seriously need to think about quiting while ur ahead View menu

DO NOT ORDER FROM HERE. Food didn't arrive for over 2 hours and the manager was very rude and totally unhelpful. Food arrived cold and is mediocre at best. Save yourself the hassle and order from somewhere else. In response to your response... Clearly there is another man working there that was claiming to be the manager after I asked to speak to one. Maybe if you are the real manager you should think about retraining this person to actually listen to your customers and maybe some basic customer service skills.

This restaurant review is extremely disappointing. I placed an order at 7pm, but my food didn't arrive until 9pm. I called twice to inquire about the delay, and both times I was met with uninterested responses from the staff. When I called back an hour later, I was told that my order had just been made and the delay was due to a computer processing error, which I believe was a lie. The food finally arrived, but it was barely lukewarm and the black pudding was inedible. I would not recommend ordering from this establishment as they clearly have no idea how to operate a delivery service or run a chippy. I would give zero stars if I could.

I 've had two awful experiences with here. First time the fish was dry and must have been from the day before, onion rings soggy, and I think they 're cookie dough was genuine cookie dough which risks giving you food poisoning and just tastes like flour usually places sell a warm soft cookie as 'cookie dough ' (much tastier and it 's actually baked). Second time I ordered two milkshakes, waited an hour, said that they 're Uber eats orders weren 't going through despite telling me exactly what I ordered. Said they didn 't have milk anyway and told me to sort it out with UberEats. Said it wouldn 't go through as delivered anyway, however it did and I had to contact UberEats to get my money bac... View menu

Absolutely disgusting. Ordered at didn't arrived till Rang twice to see where my food was, had a young woman answer and say it was quite busy but food is on its way now, was barely interested at all on the phone as well. Rang back an hour later to see again where my food was another woman answered and said it had just been made and the reason why it was late was because the computer since hadn't processed it through. Obviously lying as they've obviously forgot about the order When food arrived, food was barely lukewarm. The black pudding was like eating cardboard I would definitely recommend ordering else where as they obviously don't have a clue how to run a delivery service or a chippy Wou...

I placed an order at 7 o'clock and it arrived at 8, an hour later. However, my order was wrong, so I called immediately to resolve the issue. The first person I spoke to on the phone, a young, rude girl, showed no interest in helping and insisted that the mistake was my fault due to an error on their system. I offered to send a screenshot of my order to prove otherwise but was told to email the manager instead. When I called back at 8:30, I was met with the same unhelpful attitude from another staff member. Finally, after speaking to the manager, I was told my pizza would be sent out. However, it took over an hour for the pizza to arrive and when I called back at 9:30, I was rudely told that...

I used to love this restaurant! The food was amazing and the ice cream was delicious. However, my last few experiences have been disappointing. Last week, I ordered a combo pizza deal with sides and a supper through Just Eat. The food arrived 75 minutes late and was cold. I called to complain and the manager agreed to remake the order. The second time it arrived, the supper was missing. They blamed the drivers for the mistakes. I spoke to a lady who promised to send the supper ASAP. However, we had already been waiting for over 3 hours. When we opened the pizza box, it was all bashed up as if it had been dropped. I spoke to the same lady again and she said the manager would call me back to d... View menu