Sweet Potato Mash Sweet Potato Mash
Avenue

Avenue

7-9 St James's Street London, SW1A 1EE, United Kingdom

Steak • British • European • Vegetarian


"I have been to Avenue many times over the years. This weekend I went to the bar with 2 friends for some cocktails. My friend was given a glass with a chip in it, which cut her lip. We told the waiter who initially seemed unbothered, he then returned to offer us a 'round of drinks on the house ' (we never asked for this, it was offered to us) When the bill arrived, all of the drinks were on the bill. We asked a different waiter for the round of drinks we 'd been promised to be removed, and he knew nothing about it. Our previous waiter then came over, he was off shift by that point and was very argumentative and rude, and acted like we were scamming him. He pointed at my friend saying I 've served HER three drinks, so that 's why three of her drinks are on the bill to which I pointed out that he had offered us a free round, so only two of each of our drinks should be on the bill. He eventually removed one drink from the bill and discounted the service charge by 30%. He then separately said to one of my friends I 'm a fair guy, what more do you expect? ' we didn 't expect anything, he offered us a free round of drinks and all we did was enquire about it. It was so rude, unpleasant and unnecessary. We were made to feel like we were scamming the restaurant, when we had absolutely no intention of doing so. Ruined a nice afternoon and none of that would have happened if they hadn 't given out a broken glass."

Sophie's Steakhouse Chelsea

Sophie's Steakhouse Chelsea

United Kingdom, London

Steak • British • European • Steakhouse


"since over 15 years sophies steakhouse visited and since the summer it was my first time. I went past the last weeks often to visit during the tireless veganuary, so I jumped on the opportunity to have a relaxed dinner there...with a friend on a Tuesday night. the dinner itself was the usual quality ingredients simple things made very good and fair value for the location as expected. I was disappointed, however, that I was at the reception of the restaurant for approx. 5 minutes were allowed to stand (besides a board that has asked customers to wait) where I was ignored, although I was passed on several times by the employees without gruß or recognition. it seems quite unnecessary that customers (also with reservations) on this wise on a Tuesday night around 19:30 clock, if there is a bar area on the immediate left side of the at the beginning that I quite comfortable my time in, until someone around me to put around me and safe enough, a small waiting snake formed behind us through the time we finally sit, although there is a series of open tables. my words very carefully to choose, I told the waiter (the manager) when he put us that as “a courteous world of advice” when they let customers wait at the entrance, they should be more of an effort to welcome them immediately, but this seemed to be taken as a personal affront and I was accused that it was quite hysterical, “he was being back in the moment when I met him during this already negotiated exchange we were asked twice (at this point) if we wanted to proceed with our booking by the waiter who obviously had decided that he would rather leave the partially empty restaurant. Despite every attempt to go, I didn't want my friend embarrassing, who visited the restaurant more regularly from late, so we tried to make the best of an otherwise insignificant dinner. within spores of playing the sacrifice, the waiter could explain that he was very stressed, as they were particularly short workers (the experience of my friend also from a previous visit) and fair to him seemed to be that he had a large area on his own. Of course, I have addressed any sympathy, and it is a management problem that must be solved especially for that of human, but why not just with an excuse or even only a recognition of feedback received, instead of expressing themselves and making absurd accusations if it receives polite and constructive feedback? would the device rather not mention a bad customer experience and decide to simply go into reasonable feedback? to his credit, the rest of the service was professional, but it is hard to do such a basic misunderstanding of the customer service in a time when they think restaurants should do everything in their power to customers again welcome after the break-up of the last 18 months. the whole episode is pretty bad at sophies I'm sorry to say and I won't be back in a hurry."