"First of all, I’ll say the other reviews here are really good but mostly breakfast and dinner bookings so not sure if it’s something to do with lunch service.. We originally had this booked for dinner today and we had to move it because of the football. We moved this to 2pm. Firstly we was greeted by Gabriele who was really friendly. We sat down and he explained the menu etc. I was shocked to see they only do two rosé and neither was a Provence. Anyway, the lunch menu is significantly different to dinner. Only offering salad, pizza, sandwiches or burgers. All bread focused.. whereas dinner was steaks and fresh fish! No fish option on the lunch menu which is what I was coming for. My fault for not looking before arriving. Service is very weird.. one waitress spent the whole time standing with the chef.. we joked that they was obviously a couple and more interested in speaking to eachother than guests. The “manager” took ages to ask us what we wanted to drink. First drink arrived ok. After that, it was a struggle. Gabriele noticed we had been waiting ages and tried to serve us, but the manager came storming over and stopped him mid conversation and snatched him off of us. I’ve never seen anything like that, I was completely gobsmacked… NOT the kind of manners I expect from a manager of a Hilton restaurant, completely unprofessional. After that I wanted to leave and we began searching for another restaurant and couldn’t find one close enough with a table at that time. We ordered food after a long wait and 2 drinks. My boyfriends drink turned up, mine didn’t. I chased it… it still didn’t come. I had to chase again, considering all I ordered was a bottle of tonic water that all they do is get out the fridge not acceptable. Being a completely open kitchen, during covid I feel like the chef should consider not having his mask under his chink and keeping on wiping his nose on his hand and not washing them continuously. Although he seemed nice and professional and his food was good, it was slightly off putting. When my food came, I asked for some ketchup but the manager had already ran away from the table and completely ignored me. I have quite a loud voice, I can’t imagine she couldn’t have heard me. After all, her colleague heard me saying very sarcastically “here’s your food, is there anything else I can get you? Any ketchup, mayonnaise. Oh yes that would be lovely thank you” as when he walked past I said can I have some ketchup and he acknowledged he had overheard me complain from a couple of tables away. So you can’t tell me she didn’t hear me! When they arrived, they were individual Heinz pots. My boyfriend went to open his……. Only to find it had already been opened, was half empty and been used by someone else!!!!! Disgusting.. someone has actually been putting their food that has been in their mouth in that pot and they happily served it to us. Complete COVID 19 breach! After all the madness settled down.. Gabrielle came back and apologised several times. How could he notice the service was bad, when he had been banished away from the tables, yet the manager couldn’t see that when working the floor? Wish the manager hadn’t shoo’d Gabriele away as I think I would have been more happy if he served us."
