"We had two dinners and breakfast from this restaurant because we stayed in the Home Farm Hotel. We wanted to have the dinner and breakfast during our stay, but had to cancel our plans due to VERY POOR customer service received from Richard and also...because of his wife's cooking due to overcooked and burned full cook breakfast we received from the restaurant. Day 1, Richard introduced his wife to us, but she totally ignored us and in addition, she did not even bother to acknowledged and smiled with us. She seems to be very upset or very distance from everything or stressed/fed up about something at the time. Not sure this was due to over working… Day 1, Richard requested us to come down stairs for the dinner at 18:00, but instead of taking us to the restaurant for dinner, he tried his best to hard sell the alcohols he had in the bar to us and also to all the other guests. This happened even after we told him several times that we only want the meal and no alcohol from his bar. After about two hours, I had to tell him that I’m a diabetic and heart patient therefore I do really want to eat the meal and have a rest. He gave us the menu and I asked for lamb which was on the menu and he went crazy and said to us that they do not provide English food in this restaurant. I showed him what was on the menu, but he did not even apologise to us. He said lamb run out and asked us to select something else from the menu, again we selected duck, but that was run out as well!!! By then, Richard was sarcastic and rude to us as well as to other guests… In the end, we asked what we can have for our dinner. He almost shouted at us saying he and his wife only there to run the hotel without any staff therefore, we have to eat whatever his wife can cook!!! Finally, at about 21:00, we managed to have our dinner and I asked Richard to cancel our breakfast and dinner booking for the rest of the days however, he said we have to take the breakfast for next day because it was too late to cancel it. Next morning (Day 2), we were near the restaurant since 08:00 as Richard requested but as usual, past 09:00 we received burnt and overcooked full breakfast for two of us. They had a very large menu but it seems like most of the food either his wife did not know how to cook or had run out. Richard charged full price for our meals, BUT he FORGOT to provide the good quality food and services to the customers…"
