Sweet Sour
Zen Buddha

Zen Buddha

236 Station Road, Barnet, United Kingdom

Fish • Asian • Vegan • Chinese


"ALLERGY WARNING, I ordered cashew nut chicken but they used PEANUTS instead without asking. I was a regular customer and for years I pushed aside negative experiences because the food is decent, but this was by far my worst experience. I ordered a take away and the food wasn't ready at the time stated. I had to wait over half an hour in the restaurant, might as well of dined in. They showed me my order in the restaurant which looked fine, but when I got home there were two portions of chicken and no mushroom in the bag so there must of been some kind of mix up. They can't refund online orders even though it was their mistake, and the driver was unavailable to deliver my correct order. They don't care about providing a good service. I tried to ring them and let them know about the peanuts, but the lady who answered was rather obnoxious and showed a lack of concern over a serious health and safety issue which is worrying. Not to mention a complete disregard that what I received was not what I paid for. She said the manager is too busy to answer the phone but didn't actually check. She did say they would call back, still waiting. Other reviews say they ignore the phone when they know they've messed up, I wish I would of trusted them before ordering. It seems like they don't care about customers experiences. I don't recommend this place simply because I believe actions reveal the character and if they are putting customers lives at risk then who knows what else they could do!"