Sweetcorn (Vg)
Pizza Hut

Pizza Hut

Central Retail Park, Falkirk, United Kingdom

Pizza • Kebab • Sushi • Seafood


"OK, so this is ‘just’ a Pizza Hut review, right? And they’re all the same, aren’t they? Well in my experience they’re pretty much of a muchness. BUT this is the first visit we’ve had to this particular restaurant. From the moment we opened...the door and were second in the queue and the Manager checked on us and said he’d be right back to the moment we left and he made a point of thanking us and saying goodbye, we had the best experience. So good that I made a point of reviewing which for ‘just’ a Pizza Hut I wouldn’t normally do. This Manager, and his team, were non stop. The polite and efficient service, the explanations of the process of ordering and paying, the check backs, the food quality. Service with a smile and a chat. Not too intrusive just right. The whole lot was just top drawer. Had a few word with the Manager to pass my thoughts on to him. Wanted him to know first hand that his own very obvious work ethic was so positive to see and obviously rubbed off on his team. He said most had been with him for years. He also said that he was leaving the firm after years early retirement. He was an example to his staff. Leading from the front. Down in the trenches with them. Everyone deserves to retire, but if you take our advice Pizza Hut senior management, you’ll convince this man to stay and have him train your Managers on how to not only manage, but how to lead. Not on how to deal with the public but how to meaningfully engage with the public. My wife and I are both senior managers in different public facing organisations. This guy was just exceptional. I think his name was Stuart/Stewart. Sometimes the simplest things mean the most. So, as I said this wasn’t ‘just’ a Pizza Hut review because this wasn’t ‘just’ a normal Pizza Hut."

Pizza Hut Brighton Marina

Pizza Hut Brighton Marina

The Waterfront, BN2 5WA, Brighton and Hove, United Kingdom

Pizza • Pasta • Salads • Buffet


"Absolutely awful experience. Went for a birthday meal. Greater by the manager who asked if we had any allergies. I replied yes, tomatoes for my daughter. Was given allergy menu. Ordered food. Said 3 times that there’s a tomato allergy to my daughters plate. No sauce or tomato on her pizza. Plain base. She understood. Waited ages for food. Comes out, gives my daughter her pizza. They’ve seized bbq sauce over her pizza?! BBQ has tomato in! They’ve just given an allergen to a child with an allergy!!! I’ve explained she can’t have it for that reason. She takes it back and says it’ll be another 10/15 mins to re cook!!! My daughter is autistic, she didn’t understand why we’ve all got our food and her not… When food finally came out 15-17 mins later, she didn’t want it, she was put off from earlier and wasn’t hungry by that point:… They also forgot our side order of chips…. They came out once we finished our meal! Spoke to the manager, who apologised and said he’s not really sure what to say. He’s told the chef off, my daughters meal is free! She didn’t eat!! He says the chest read the order wrong and got confused!! That’s when I got more annoyed and said , what they’ve done is an allergy breach. You’ve placed a known allergen infront of a child with that allergy, their lucky nothing serious happened, where she ate it… Plus the side order was forgotten! He then offers 2kids meals free, and s pudding…. Hardly makes up for it really. The waitress then never came back to our table. Our food/plates were left in front of us. We had to go and case someone to actually pay. The table next to us wasn’t cleared for vet an hour!!! Very attentive staff!!! Extremely disappointed in the lack understanding of an allergy! And overall service. Oh and my husbands pizza had 3 peppers randomly in his pizza, again had this of been something anyone was allergic to, huge problem! Chef’s really need to be aware of what they are doing and putting in food!!! I won’t even mention the fact I’m disabled and the toilet was wet/slippery with the mop bucket and cones in the way! (The men’s toilet was out of action too, so the men had to use disableds) Completely ruined our birthday meal."