"I had some time to spare in the area so decided to bring some friends for a drink and a small snack here. The Waitress on duty seemed to be grossly overworked and had little clue what to do. It took a long time for her to come and take an order, we had to ask several times. It then took even longer for some of the drinks to arrive, one of the Drinks was missing, the Waitress did not say a word and walked away. Only after several further reminders did she bring the remaining drink. We then had to ask several times about the food, which she eventually did bring. As I did not have the time nor the patience to wait for her to bring the bill, I went to the Bar and paid somebody else behind the Bar counter. I then went to retrieve the car key from the Concierge, not entirely sure what happened, but the person there muttered something along the line that the usual Concierge was not there and that he did not know exactly what to do. He then could not give me any change and also no receipt of the money paid for the car parking, when asked for a receipt he said that the usual Concierge would normally deal with this and that he could not issue a receipt. Altogether a very disappointing experience, and quite embarrassing in front of my guests. I certainly won't bring any of my guests there again so soon."
